Subway — Restaurant in Robinson

May 12th 2025 around 5:30pm I’ve been a loyal customer at this location for quite some time, but unfortunately, I had a very disappointing experience that I feel others should be aware of. During a recent visit, my husband witnessed a staff member—who we believe is named Zaria—handling food while on a personal phone call. She was actively touching her phone, which had been pressed to her face, then touching food without changing gloves or washing her hands.

This is a serious hygiene concern. Phones carry oils, sweat, and bacteria from the face, and it was extremely unsettling to see this transfer from her phone to the food we were supposed to eat. On top of that, she appeared more focused on her personal call than on her job, walking back and forth and discussing car trouble while preparing food.

Other customers who came in during the same time walked out as well after seeing what was going on. We ordered online and had already paid. We requested a refund, but this was denied. Although the sandwiches were remade, the issue was not resolved—any food touched by the same gloves is now contaminated. Remaking the sandwiches was not an adequate solution. All food that was handled with those gloves should have been discarded, and a fresh start was necessary. This was absolutely unacceptable, and I feel sorry for any customers who may have been served after us. To make matters worse, when my husband explained the issue, the staff became argumentative and dismissive. One employee even stated that another customer hadn’t complained, so they didn’t understand why we were. That attitude alone shows a lack of understanding about proper food safety and customer service.

I’ve never had an issue here before, which is what made this so disappointing. Sadly, we won’t be returning. I hope management takes this seriously, for the sake of all future customers. I have reported the incident to the...

Service was HORRIBLE!!!! Everything was horrible!!! My bf went in to ask for a specific sandwich and the girl agreed (mind you she didn’t let him know they were out of any sauces) so she then proceeded to make it(wrong btw) and once it was time for the sauce there wasn’t the one he wanted for the sandwich and so he proceeded to ask to get another sandwich made bc who eats something they don’t like or aren’t going to enjoy right? So the nice guy proceeded to tell him it’s fine it was a mistake on our end for not letting you know, to then where the girl responded “no he has to pay for that sandwich”(even tho she COMPLETELY messed up the order) and then the guy told her “ not really if it was a mistake on our end” to then her responding back with “then it’s coming out of your check right? Cause you’re gonna pay right? Since you’re making him another one”( mind you she’s not a manager) and let me tell you it gets worse than her arguing with the other employee in front of my bf and other ppl!!! Cause guess what the other 2 sandwiches were all made wrong by the same girl. Ruined what was supposed to be an enjoyable experience/sandwich. I suggest maybe trying a...

Update:

I'm downgrading my star rating due to the very dangerous situation that I noticed in the front lobby where customers & children eat. I probably only noticed this situation because of my search for an electrical outlet for my dead cellphone. The outlet under my table at perfect level to the bench seat was missing the cover. A small finger or metal object could have been the fate of one person. A quick look around & found another plug outlet without the cover, located next to the drink machine area. I did bring this issue to the attention to a young man that was working at that time. Next time I'm in the area, I will stop to see if issue has been corrected. Until that time, I have posted a photo of the exposed electrical outlet under the table I was sitting at.

Original Review:

This is my 3rd or 4th visit to this particular Subway location, the first few visits were at the time the store first opened in Summer 2005 after a short move to this location from the Cefco down the street, but the tiny back corner that Subway occupied was so small & hidden, most didn't realize it was there! Glad they were able to...