Popeyes Louisiana Kitchen — Restaurant in Rockaway Township

I used to order from this location a few times a month, but after my last experience here, I don’t intend to do business with this store ever again.

This first portion of the review is about Doordash: if you wish to hear about the experience I had attempting to get a replacement order from this store, please scroll until you see “They refused to even attempt to make another order”.

My friend and I had a craving for some Popeyes Chicken and ordered promptly at 11:59am so that the order (which was to be provided by Doordash) would arrive by 12:45 at the latest. We placed our order (which added up to about 40 dollars after delivery fees) and waited. After an hour, I began to feel quite concerned as to the whereabouts of my order, so I called the driver. No answer.

So, I called Doordash Customer Service and they were understanding, apologetic and offered two options: 1.) to call the restaurant and have them make a new order to be delivered ASAP or 2.) to request a refund. Given that an hour and forty minutes had now gone by since I had placed my order and we were still hungry, I decided to go with Option 1.

After another ten minutes on hold with Doordash, the representative informed me that the restaurant would not accommodate my request.

They refused to even attempt to make another order.

Peak lunch hours are often from 12:00pm to 2:00pm. It starts to fizzle out after 2:30pm. I know this because I have worked in fast food and the food service industry before. By 3:00 (the time it was when I finished up with Doordash and spoke to a Popeyes Customer Service rep, who, by the way, was also very friendly and is the only reason I awarded an extra star), the business is slow until 5:00 when the dinner rush begins.

This location has lost my business permanently. To insult me, the customer, by refusing to accommodate nor offer a reasonable excuse as to why you can’t do so is the complete opposite of customer service.

This review is not an attack on the employees. I’m almost certain they’re not being paid enough as it is. However, I encourage management at this location to take this review very personally. You are a failure to your profession and should be removed from your position as soon as possible for basically implying that I’m a thief when you failed to deliver a product...

On more than one occasion They have either forgotten to give me my side order. I gave me the wrong thing completely. Now today when I received my side of mac & cheese it doesn’t even look like something that’s edible or should even be eaten Farless paid for. Someone just simply put a big blob inside of a cup that is supposed to be mac & cheese there was no macaroni just hard burnt cheese. It was so thick and gross looking I cannot believe that someone actually served this but I’m not surprised. They do not check what they are doing. They are very sloppy over there not to mention that the staff does not speak English and has a hard time understanding orders that are placed. If you want to work and live in the United States you should at least speak some kind of English. Which is the language of most of your customers. I don’t think that that’s...

The food tastes good, but this location regularly gets orders wrong. When I brought it to their attention after an order last Saturday, the employee stated that I could pick up the missing item the next time I went. This evening, the drive through employee claimed that it was already picked up. When he was informed that this must have been an error, he insisted on “personally remembering someone (strangely, not myself: the person who placed the order, gave my name, and I have the receipt) picking it up from him with the receipt.”

It was disappointing for a regular customer to be met with rudeness, false statements, and no help in response to a mistake on their end that could have been easily resolved. The order from today also had an error. I don’t recommend going to...