Jimmy John's — Restaurant in Rockford Township

Absolutely disorganized. It's not like I expect a lot from underpaid food service workers, don't blame them for Management's shortcomings. That said, I've never been to worse Jimmy's location.

The only team member on shift (Saturday afternoon) who seemed to have their act together was a very nice girl with green hair. She was clearly working prep, not her job to tend to customers, but was still running around correcting every single other team member's mistakes and apologizing for them. Poor girl, hope she gets the recognition (and pay! ) she deserves in comparison to her co workers.

The most jarring part of the transaction was the cashier. He logged into the register and proceeded to stare at the wall, not addressing anyone, for quite some time. When he decided he was ready, he asked to help the man directly in line behind me (not that I was off to the side, I was standing directly before the register) instead of addressing me. Very strange and infantilizing, even the man who was addressed seemed taken aback.

In addition, it seemed quite a few people before us had gotten the wrong orders. The cashier didn't take down a name or give us a number, so that checks out. Others still had mistakes with their orders, so the sandwich bar employees were not excluded from the disorganization.

All in all, this team needs a lot more training and management, green-haired gal excluded. Very...

Woooooorst. Sat while the cashier continued to talk talk talk and not listening to the orders. Screwed up alll orders ahead of me. Then my turn to order 4 sandwiches all had to be repeated. Delivered two of the sandwiches to the cashier before I was done paying. When I was going to get my drink no ice and my sandwiches were slammed down by the cashier because I “forgot” them at the cashier. Silly me. Then was told to bag it up meanwhile girl went to get me a cup of ice and came back with the bottom of the cup full like there’s some ice shortage. Needless to say won’t be returning. I’m the word of their own red head loser manager “lets get it together people”. Yeah. Bye Jimmy Johns. See ya never. Hope you’re listening JJ. Oh was told to have a great day when they knew I was upset. Perfect. I will have a great day with my business...

I was on my way home from work yesterday evening and decided I wanted a JJ sandwich. I pulled up the site on my phone which said they close at 8pm. I was at Perryville and Riverside so I thought I would call so my sandwich would be ready when I arrived (which would have been about 2 minutes). It was 7:51 when I called and I was told they just closed. I explained I was 2 minutes away and was told they don’t take orders past 7:50. I asked what would happen if I just came in the door at 7:55 and ordered. The girl on the phone again stated, “we’re closed” and ended the conversation. Maybe you should change your website to say you close at 7:50, just a suggestion! I worked in the food service industry for many years and that is just...