Zavius Jewelers — Local services in Rockford Township

Let me start by saying I am not a customer, and definitively know I will never be one. I want to echo some of the other negative reviews I have read on this place. I went in there today about selling my engagement ring. Initially, all seemed fine as the first person I spoke to was nice and friendly. She said I had to speak to Lewis since he was the one who deals with things of that matter. He came over and seemed nice enough, although had a certain "air" to him. He was accompanied by a lady that looked over the paperwork while he inspected the ring. They whispered to each other as she shoved my paperwork back into the evelope and proceeded to walk over and said in the most condescending tone, "we don't deal with lab grown diamonds." I have never felt so less than in my entire life, honestly. She could have politely said it. Her snooty attitude was appalling and I walked out of there completely baffled. Lab grown diamonds are growing in popularity, they are even G.I.A certified. One would think with her being in the business, that she would know that. I had custom made the ring I was selling, having been involved in every step of the process. I selected a lab grown main stone as it is eco-friendly and ethically sourced. All together, the ring had a total weight of 3 carats with the main stone being 2 carats. I say all of this to note that I know how much was originally spent on the ring. She acted like it was cubic zirconia as if it came out of a Cracker Jack box. She took an emotional time and made it so much worse. I walked in knowing I had a ring of pretty good value, and left feeling horrible about myself. I'm still left thinking that she probably looks down on those who may not want to spend a bunch of money on a ring, as if that's beneath her. Because honestly speaking, that is the complete vibe she gave. I went to another jeweler in town and got what I considered a very generous offer. Let's just say it starts with a B and is located by the mall.

EDIT: The pure condescending nature of their reply speaks volumes. "For a variety of reasons that I won't go into now," has undertones of exact reason I wrote this review in the first place. If they would have politely told me that they didn't deal with what I was selling, then I would have never taken time out of my life to write this review. With how they ended their retort, leads me to believe that the lady who spoke to me is the one who wrote the reply or gossiped as soon as I left. I never told her I bought my ring from Busch Jewelers, she only knows because she read it on the documentation I provided. "We are very happy to hear that the jeweler you purchased your ring from was able to buy it back." This solidifies the passive aggressive energy they displayed. At the end of the day, it is what it is. If they go about conducting business this way, then that's on them. I want others to be mindful of who they are potentially getting into business with. These people do not have compassion, tact, or professionalism. They are riddled with negativity...

My family and I have had dealings with Zavius for years, so going to them for wedding rings was our choice. The sales rep was very nice and helpful, but there were issues with the entire process. The engagement ring was purchased and resized with no issues but when it came time to resell some old jewelry and purchase a wedding band problems came up. I took old jewelry in to receive credit for the new band and Louis took it all, did not offer me or give me paperwork or gold value of my trade in. I picked out a band that would have to be remade with a few extra diamonds added to the sides. He took money off the price of the band, said we’ll figure out your credit when it’s done and said we’ll call you in a few days. I left feeling unsure, and sort of taken advantage of. When my ring was done it was not what I asked for. When discussing the issue with Louis he was very dismissive and told me my rings “don’t need to match” told me I would get used to it, said something about modifying my engagement band, and sent me on my way. I was not happy, the diamonds were the wrong size and not at all what I wanted. So I came back in two different times to sort out the issue. Finally after some tense discussion I settled on something after he told me the original ring I picked out couldn’t be made. I said that’s a fair compromise, he said “it’s not a compromise, I still have to remake the ring” So the ring was sent to be made and needed to be done before the wedding in a week. I was very clear about the date it needed to be done and their paperwork had a special note stating when it needed to be done. The day it was supposed to be finished came and went and no ring. We had to leave town the next day for the wedding, so I called the store and they couldn’t find the order. When they found the ring it wasn’t done, and I had to have a family member pick it up later that day so we weren’t late for the wedding. When I received the ring it was wrong again and I had to return the ring to have two more diamonds added to the band. The diamonds also look like they are placed crooked in the band. When I took the ring to the store they said, it was very last minute so he just had to finish fast. The last and final time the ring was returned to me it seems that the two diamonds were hastily placed in the setting(they don’t line up smoothly) there are bumps on the band where it should be smooth and tool marks left in the side of the band and on the inside. I don’t even want to take the ring back to show them the imperfections because I don’t trust that they will repair or make another...

In 2002, my fiancé and I purchased wedding rings from Zavius. Over the years we have had our rings repaired, added to, and purchased a variety of other items from their store. We've been customers for over 20 years with a solid lifetime value.

On my 20th anniversary, I took my wedding ring in to be cleaned and was talked into having more work done on the ring which I agreed to. I allowed a very long time to pass and the Zavius team did a great job following up every 3 months to let me know that the ring was ready. I talked to them more than once but left the ring there. When I finally went in to pay for the repair last week, I was told that they couldn't find the ring or any record of having worked on it and today was informed that they either resold the ring or melted it down. And since it was left too long, Zavius is not responsible. I was not offered anything to help remedy this issue, I was only reminded that their company was not at fault in any way and was not responsible.

I can see my mistake in the process but at no point - whether on the paperwork or in the voicemails I still have saved to my phone - was I ever informed that my ring would be sold or melted if I was unable to pick it up. With that calamitous outcome in mind, I cannot recommend anyone to Zavius and would advise you go elsewhere when looking for a jeweler or local business...