Panda Express — Restaurant in Rocklin

This is the worst experience I have ever had at ANY restaurant. I took my daughter to her school fundraiser at Panda Express. Upon paying the employee that was next to the cashier told the cashier that I needed to have a flyer. This is the first time I have ever heard of needing a flyer to participate in a school fundraiser. I attempted to look for it on my phone and could only find the fundraiser information on the school websites calendar. I showed it to the cashier and again the employee to the side of her said I need to have the full sheet flyer. I immediately told the cashier that it would take me a minute to look for what they were looking for and it was ok for people to pass me up. Meanwhile, other parents behind me were completely unaware of the flyer rule and began searching for the flyer on their phones as well. The other employee then proceeded to tell me that I needed to hurry up in an extremely rude manner. I kept quiet, finally found what they were looking for and paid. The parent behind me could only locate the school calendar information too so I tried giving her my phone so that she may show it to the cashier. Again, the lady that wasn't the cashier told her she had to look it up on her own. She found it and paid. The parent then came up to me and told me she was outraged by the experience.

I noticed the lady came out behind the register so I proceeded to ask what her name was and told her her behavior was rude. Her demeanor didn't change and replied her name was Silvia and rules are rules. I explained that I understood that and that's why I was looking for the flyer and immediately told the cashier that it might take a minute and it was ok for people to pass me up. She said the other register wasn't working and I was holding up the line. I replied that it wasn't my problem that their other register wasn't working. She snapped back "Yes it is." So according to her, it is my problem that THEIR register wasn't working. She said much more but I began to tune her out after that last comment. At this point, I am beyond outraged. I did everything that was asked of me, I stepped to the side and I had no problem waiting to pay so that my daughter's school could benefit from my purchase. I asked the cashier for the name of her manager and she told me that the lady I was talking to IS the manager. I asked for another manager's name and Silvia interrupted that I can call the phone number on the receipt.

Obviously, I called customer service. I explained everything. They agree that this behavior was unacceptable, especially for a manager. I understand that I needed to provide a flyer, that wasn't the problem. The problem is that she felt the need to be rude from the moment I got to the register. Needless to say, I will never go to this Panda Express again. Rocklin is a friendly community. Too bad this Panda Express hires managers like Silvia that are the opposite...

Literally the first bad experience I've had at a Panda Express. Super rude employees. They basically rushed me through the line and out the door and dismissed me me when I tried to correct them as they were getting my order wrong. Nothing was ready. I got spring rolls instead of the chicken egg rolls I ordered and was told sweet and sour doesn't come with it, so I didn't get that. Food was OK. They gave me mushroom chicken instead of string bean chicken but it still tasted decent so they get A Star for that, but overall employees ruined this experience for me. No care, no attention to detail just here's food now leave attitude. I'll go to a different one in the...

To be fair, I haven't been to this Panda Express location in probably 3 years. So I dont know if this is normal for this location. But it was a very slow process to get our food. We waited in line for 20 minutes before finally getting up to the counter to order our food.

The reason I didn't give it only 1 or 2 stars is because the food was decent. The quality is still pretty consistent with panda quality as far as the Brocolli Beef and the Beijing Beef are concerned. The fried rice was still decent, but the chow mein was full of cabbage and onions and barely any noodles. The orange chicken was burnt, dry and the portion was miniscule. There was five...