Starbucks — Restaurant in Rocklin

⭐ 1 Star

Absolutely shocked by the poor service and unprofessional behavior at this Starbucks (Stanford Ranch & Park). I’m part of a local workout group that meets for coffee at various Starbucks in Rocklin, and this location is by far the worst in terms of staff and management.

On February 12 around 6:30 AM, a manager approached our group—grown adults in our 40s and 50s—claiming we were too loud and in violation of their noise policy. Ironically, the store’s own loud music made it hard to even hear her. We were having a normal, respectful conversation with no inappropriate language or behavior. It was shocking to be warned and told we might be asked to leave if it happened again.

We politely asked for the manager and regional manager’s contact information to discuss the situation further, but this entire experience felt unnecessary and unprofessional. This is a beautiful store in a great location, but the staff and management need serious retraining on customer service and how to appropriately address situations. A coffee shop should be a welcoming space, not one where customers are made to feel unwelcome for simply having a conversation.

I would recommend visiting or patronizing a different location until the entire staff and management at this store have...

If I could give -0 stars for this location I sure would! This location is horrible! Coffee tastes burnt, if you ask for extra shots they don’t add them but charge you the $$. Also I ask them if they can remake it please they get an attitude and say we made it right this first time. I drink Starbucks everyday and this location can’t ever get my order right! I drive to another location and ask them if they can remake my drink and they do and it taste amazing! It’s very upsetting When i have to drive to a different location to get coffee, when this one is so convenient!! I will not go back to...

The staff here is super friendly and service is great! My only complaint is that recently they've started asking your name when you come through the drive through! I get that you need it inside when there are a lot of people waiting so you know when your order is ready, but an invisible stranger asking who I am over a speaker feels super creepy and invasive! I don't think this is a corporate decision because I haven't experienced it at other Starbucks, so I hope the manager here stops making them do it soon. As a single woman, giving out your name this way is just really...