Mozzicato De Pasquale Bakery And Pastry Shop — Restaurant in Rocky Hill

I bought 4 pastries from there this week and honestly it was the absolute worst experience ever. Between the spoiled pastry and the poor customer service when I asked for a refund, I do not recommend going to this bakery at all. The manager continued to argue with me and insisted on me giving her positive feedback for products that should not have even been sold in the first place. The owner needs to figure this out because my negative feedback is not the only experience I have read or heard of. Everything in the display cases sits there for weeks on end and then gets sold to the public as if it is freshly made. The promotion of selling fresh baked goods that are made two to three times a day is a lie. I would not recommend this to anyone until they resolve these issues, if they ever do. I only gave 1 star cause I had to in order to post, otherwise they aren't even...

So incredibly disappointed in this bakery. I ordered a cake for my 2 year old son’s special day. I called to pay for the cake over the phone before pickup because I am very busy and needed a relative to pick it up on the way. I have ordered from there plenty of times before and have always had someone pick it up and pay over the phone. The woman who I spoke to refused to take my payment even after explaining this was the only way to get my cake and was very rude. She said they needed to “imprint” the card. Not sure what that even means in 2025, but as I stated before I’ve done this in the past with this exact location. Now I will not be giving them my business and will disappointingly go to stop and shop and hope they have something special for today. If this is how they treat customers pre ordering $50 cakes, I guess they really have...

We normally go to Hartford when we order cakes from Mozzicato’s, but we didn’t have the time to drive there. I ordered over the phone and everything seemed right I made sure to spell out my sisters name, and had them read it back. Even though I went through all that effort they misspelled her name. They offered to fix it, they did, but it looked terrible. Like someone wiped the frosting off with their fingers and then corrected the spelling in different color frosting! My mom called it serial killer letters. The manager offered to frost a whole new cake but I was in a rush to get the cake home for a surprise party. On the way out, I was offered candles by the manager, on the house. Candles! She guilted me into taking them too. I will never go back to...