Big Y — Local services in Rocky Hill

Dianna in the sandwich/sushi department is rude and unprofessional. I placed an order on my sandwich approximately an hr before I arrived. I arrived at Big Y and waited for five minutes before I started looking for an employee to assist me with a simple pick up. By the way, while waiting for someone to assist me, I noticed a 30in. Sandwich sitting on the counter. I went over to the next station and ask if someone can assist me. Dianna, who I now know her name stated very rudely while bagging chickens” YOUR GOING TO HAVE TO WAIT UNTIL IM DONE”. Very nasty and loud. She was aggressive with her tone and her body language seemed as if she was going to attack me. I said ok very potentially and returned to the sandwich station. 10 minutes later Dianna still was bagging chicken. There was no one waiting physically at the station Dianna was working at, as I was waiting for my sandwich in person. I walk to the front of the store and explained the situation to the front end manager. The manager assisted me. Guess what, the sandwich was sitting on the counter in front of me the entire time I was waiting to be assist by an employee. May I remind you this was a 90 degree day, my sandwich was not placed in the fridge as they normally do AND my sandwich had mayonnaise on it. The front end manager asked Dianna for her name, (at the time we did not know her name), she replied, “I don’t have to give her my name”. The front end manager stated Dianna was extremely rude. Big y Dianna definitely needs to be trained immediately, her behavior was unprofessional and rude which does not represent Big Y’s mission statement/service. Unfortunately, due to Dianna’s aggressive, rude and unprofessional behavior I will...

I had a very large catering order this past week and could not be more impressed with the quality customer service received from the Rocky Hill location. Communication, courteousness, efficiency are all departments in which they truly excelled. I called the day prior to reconfirm and each department knew exactly who I was and what I ordered, were able to confirm we were all set and sincerely thanked me for my business and for choosing them during my hard times, while sending condolences. Not only did Ryan, I believe the produce manager, greet me in the bakery, he brought the produce order over to the sandwich area and proceeded to not only streamline my checkout in the floral area, but to bring almost all of the carts to my car for me. His help was so instrumental. The gentleman in the sandwich area was so kind and friendly. He had 24 platters plus organized and ready to go and because of his preparedness, we were able to load methodically and quickly. The lady in the florist was even happy to help make any accommodations for an easier check out. Needless to say the food was amazing! I can’t Thank You enough! Best in price, customer service and quality, I would recommend...

I am not a fan of huge supermarkets . I normally perfer more personalized, small, interactions with professional more helpful experience .This store is one of the must go to .Clean,friendly staff . Their perpared foods such as like party platters .Are a huge help when you're in a hurry . The food is fresh. The staff is eager to help you ! They are always on Better Connecticut or Summer Backyard Cookout is wonderful to watch and learn .My Husband had the Bakery make my Birthday cake here and he took home fresh cut up fruit that stays fresh . I love to stock up on when they have Sale's like buy 1 and get 1-free or buy 1-or get 2 free. I love to prepare to stock up a but before the freezing below winter months .They are a tad pricy on something's . The staff is eager to help you with the right way to cook things then you wouldn't known otherwise. The butcher's are wonderful Not in the same town as I live . When I do which today was one of them . Another easy no hassle . Everything is easy to find . Happy Customer...