Pizza Hut — Restaurant in Rocky Mount

Walked in Sunday 4/9/2017 around 7:40 pm there was literally 3 other people there we got sat down and the lady took our drink order 20 minutes later no drinks and we were ready to order I got up to tell them I was ready and a guy asked me what we would like to drink. I informed him that his coworker had already taken our drink order a while ago to which she said "oh I forgot" telling me that if I would of never gotten up then I would of never gotten my drink or my order taken. We got our drinks. 50 minutes pass and by this time two couples had come in and they already had their drinks and plates and one already had they're appetizer. We hear a guy go up to the counter and tell the girl to cancel his order because he's been waiting over 40 minutes for his food which I was getting up to do the same but the waiter saw me and told me that my food should be out any minute so I waited. 5 minutes later our appetizers came but the guy never even gave us plates to which I got up and told him I was gonna grab the plates that were out there for buffet he said "sorry I was gonna get you some" to which he was not because he was just standing there doing nothing. Our food came out 5 minutes later . Absolutely the worst service we have ever had in Pizza Hut and will probably never come back to eat there, the servers don't do their job right and take absolutely forever to get you things you need. Save your time and just go...

Went there for the first time today. First I noticed that my feet stuck to the floor. I gave them the benefit of the doubt since I wouldn't be eating off the floor anyway. Asked the only waitress where to sit and she told me to sit in the booth she had just finished cleaning and asked me what I wanted to drink with my buffet, although I had not indicated that I would be eating buffet. The seat was still wet so my butt was soaked in whatever she had been cleaning the seat with. I sat my phone on the table and went to get food (my feet sticking to the floor the whole time). There were only 3 pizzas and breadsticks. The plates for the buffet were slightly bigger than a small saucer and the pizza slices would barely qualify as strips. Took my plate back to the table and set it down. Went to move my phone and realized I could not because IT HAD STUCK TO THE TABLE. I am not kidding. Ripped my phone off the table, and tried to wipe of the back with a napkin, which ripped when I picked it up because it too had stuck to the table, got up, and walked out. The floor was so sticky that it tore the fabric on the bottom of my Bob's. Will not be going back. Hopefully I don't get sick from the few sips of...

On December 1st I placed an order that evening for a pizza breadsticks and cinnamon sticks when I received the order my food was cold I immediately called the store and I talked with the manager who said that I could get another pizza or a refund I told her that I wanted a refund she said that that could not be issued until she closed out at the end of the night. So I'm thinking I'm going to get my refund I called the next day to make sure and the manager did not even come to the phone. I called again on Monday and got the same manager that I spoke with on the 1st and she assured me that she remembered me and that she processed the refund and that it was on my bank as to the reason why I did not get the credit back in my account, well if she processed the refund then tell me why was my account charged, if she canceled that order and processed a refund then it wouldn't have never went through on my end with the bank very disappointed number one there was no professionalism, I could tell and her voice that she was resisting in the fact of giving me a refund for a very unsatisfactory order I will not be going here anymore I'll go all the way across town to the other Pizza Hut...