KFC — Restaurant in Rocky Top

(THIS REVIEW IS FOR THE KFC/TACO BELL LOCATION IN ROCKY TOP, TN AS A WHOLE) Don't waste your time. They are more concerned with standing around talking to each other or running the drive thru that they COMPLETELY IGNORE their customers allowing the line to wrap around beyond the door. Check the cameras, you will see where they just let people stand around the lobby waiting to order and they are just ignored. This isn't just a rare occurrence, it's like this just about EVERY time I come here, several times a week usually. I would go to another location because I've never been treated like this at a taco bell before coming to Rocky Top. I don't have a way to get to another location. On top of making people stand unattended and ignored for 10 minutes or more, half the time your order isn't even right. And then God forbid you can actually get someone's attention to get it fixed... It's one thing if you're understaffed and busy but all you have to do is apologize and tell the customers you'll be with them as soon as you can get to them. Don't just ignore them. If it weren't for them you...

Omg all I can say is thank you to Erma and the other young lady who helped us out. I have been dealing with a bad abscess tooth for 2 days and was headed out on vacation. I just wanted mashed potatoes and soft biscuits, we literally went 25 miles out of our way to go to the 1 in Clinton because it showed take out, my bad didn't realize take out only meant drive thru, so we got back on the road and my dear husband seen 1 in Rocky top .I called to see if they were open for take out and she said drive thru only I explained that we were right out front and how we could not go thru with camper she was awesome, took my order over phone let me come to side door to get food after apple sauce for 2 days was so good and fresh and they even had fresh soft biscuits coming out that I didn't mind waiting for. THANK YOU SO MUCH ROCKY TOP KFC Y'ALL...

If this is the KFC in oak ridge the head up people need to fire everyone in there they don't do there job you go in there smell of pot they play loud music and I set in the drive threw for over 35 minutes to pick a order up for door dash and when it's finally my turn to order they will tell me Everytime too this happen to me multiple times now there out of dam chicken I mean come on now how that possible and there a young girl in there trying to work the cashier station and drive threw and cook while the other 2 or 3 workers are out side smoking cigs for 35 mins or longer idk her name she deserves a metal I know she can't be more than 17 but she great but without help she can't do anything for anyone so other than that there might crue needs to all be fied asap all besides the girl idk her name but bless...