Domino's Pizza — Restaurant in Rohnert Park

Terrible experience. My pizza was delivered extremely late. It took over an hour and a half to be delivered. During which the driver called and couldn’t speak any English. The driver drove to the wrong apartment complex and it took a long time for him realize it. At this time the manger called and didn’t understand either. I called the store once the food finally arrived as it was ice cold. I asked to get a partial refund at least for the inconvenience. A reasonable request. The manager kept me on the phone for half an hour through several holds and rude comments. She continued to demand that I deliver the pizza back for a refund. She then decided to ghost me on the call and leave me on phone. I tried calling back from all of the phone present and they refused to answer. After another half hour of trying this, I drove to the store. When I walked in and asked for the manager the manager chose to tell her employees in Spanish to ignore me. After waiting and continually asking to be helped, the new younger guy asked me if I had the food. He said “no food, no refund”. This is when the manager jumped in and began repeating angrily “give me the food. No food no refund”. All of this is on video. Which when the manager realized she was being recorded, she said to turn off the cameras. I then continued to ask for a refund and she told the other employee to call the cops… for what??? A customer asking for a refund without raising his voice??? The manager is a terrible human being and this dominoes has the worst customer service possible. I told her all I wanted was the managers name and I would just take it up with corporate. She said I don’t need the managers name. She also refused to give this on the phone as well. This dominoes does not care for the customer. They are rude and disrespectful and threaten to call the cops if you complain about late food. - I also need to reiterate that the entire time I kept my cool and didn’t not...

We ordered 2 medium pizzas for delivery. The first one was fine, but immediately upon opening the 2nd box we saw that 2 corner pieces were missing from the pizza. This is obviously unacceptable, since, when we order a pizza, we expect the full pizza. I don't think that's asking a lot... Not to mention, covid-19 concerns? Regardless of the reason why the two pieces were missing, this is unacceptable service from a food establishment. We called the store and the woman who answered claimed that the delivery driver stated he cut the pizza himself and that there were no pieces missing - essentially calling us liars. I may be a bored stay-at-home mom, but I wouldn't waste my time to eat two slices of pizza and then argue with a pizza place just for fun. We asked to speak with management and she stated the delivery driver IS the manager and that we couldn't speak to him. Finally, they reluctantly offered to make us another pizza but said we would have to pick it up and that they were really busy so it wouldn't be for over an hour. Are you kidding me? We just paid $7+ delivery service plus tip, you deliver us a pizza with pieces missing, and then the best you can do is offer a pick-up order for 1+ hours in the future? The female employee was incredibly rude and lacked basic customer service skills on every level. When we even asked her for the phone number to their corporate office she said "I don't know it." Needless to say, we'll be taking this issue higher up because clearly the store does not care about their customers, let alone the quality of their "pizza". We'll be sticking to Cesar's...

Website information is inaccurate. Without knowing, I ordered online on a day they were closed (keep reading) as the website indicated the store was open. I entered the credit card information and was charged for the order and delivery fee. The status later informed me that the pizza was in the process of being made. When I called the next day, the manager asked if I wanted a refund or the pizza delivered. I said I would like the order and she responded that I had to pay a delivery fee which had already paid. I don't blame the employees, I blame the owner. Lesson Learned: over reliance on the information contained on the website is a mistake. For the service industry in general, who wants to work for minimum wage, get treated badly, and overworked. It is no mystery why they have trouble finding employees throughout the service sector. It must be worse for the people delivering a 1 pound pizza using a 2500 pound car and losing money...