McDonald's — Restaurant in Romney

Google Review for McDonald’s #10767 – Order #1314 Location: 370 Main St, Romney, WV 26757 Date/Time: April 23, 2025 – 8:53 AM Phone: (304) 822-7348

I rarely write negative reviews, but this experience was incredibly frustrating. I placed an order at this McDonald’s (Order #1314) for two steak bagels with round eggs (instead of folded) and no breakfast sauce, one hash brown, and two large coffees.

I drove 8 miles one-way from Burlington, WV using a borrowed pickup truck (my semi is broken down at a nearby tow yard) just to get breakfast. I didn’t check the bag because I trusted that they got the order right.

Unfortunately, both steak bagels were missing eggs entirely, which completely ruined the meal — it’s no longer breakfast without the eggs. The hash brown and coffee were fine, but the main part of my order was wrong and unusable. At nearly 20 miles round-trip, going back to fix the order wasn’t an option, especially with a borrowed vehicle.

I called the store immediately, explained the situation, and politely asked for a refund, but the manager refused, saying I had to come in person. That is completely unreasonable under the circumstances, especially given that this was their mistake — not mine.

This kind of customer service is unacceptable. No accountability, no help, and no understanding. I’m now stuck with two incomplete sandwiches and wasted money, all while dealing with a broken-down truck.

Extremely disappointed in how this location handled the...

Wouldn’t advise anyone to go to this place. The food is horrible, they always manage to mess up something and 9 times out of 10 the food is cold.

The employees are very rude and the service sucks. The only reason there’s a one star is because there’s no ZERO option.

This is just an example. Recently we got a sundae. Caramel and hot fudge. The woman tells us “it’s a little runny” okay that’s fine. So I pull up to the window and she hands it to me. Didn’t think anything of it. We got back. Mind you the house isn’t even 5 minutes away. The ice cream was like soup. I didn’t know McDonald’s sold soup for ice cream. Hot fudge was runny. And they put hardly any on it.

They messed up the caramel one when we asked for more toppings. She decided to put hot fudge in the caramel for whatever reason.

They need employees who can listen and comprehend things clearly.

This is only ONE of the MANY experiences...

So there is this heavy set lady there well a while back when I was there she just started and she was kinda messing up but nothing big just did new employee mess up pushed wrong button had to get that manager who was kinda mean to her but I told him it was my fault but I kept telling her don't worry about him ur doing good I hoped she had a great day and she will get it well this visit she was trained and she did well for my boss me and our other guy and everyone else n line and she was smiling I was happy to see this from her as tha last time she seemed flustered and manager chill out u was new at some point ur job ain't that big u can't slow down and help out without an attitude training these days is no training or an hour of training than to tha wolves u go and wth still no orange juice some guy said it's been messed up for...