Wendy's — Restaurant in Ross Township

First of good news,.. staff was amazing Tracy. My order taker encountered something she didn't know and she did what she was supposed to do and declined but then was willing to offer asking the manager which I wanted she did. She was polite. The money taker was polite. Even the manager was polite, but if six stores from my house to my work can do this. A simple request. I'm not sure why it was such a big deal,.. The parking lot was clean. The building looked great and the food was amazing. Their little buttery biscuit wasn't stale and whether it's food science or not. It was awesome and the french fries/ breakfast potatoes were hot right out of the grease. Not what I wanted but they were tasty,... The reason for the two star is because I pass approximately seven Wendy's on the way home or on the way to work and all of them can add the garlic butter sauce to the fries. Some charge 50 cents okay. Some do for free no problem. But this store said nope. Don't have it. It's lunch item. We don't do it. Little confusing,.. but overall it's a great store. Probably would have had a 5.0 just don't like some lame excuse about a sauce that they can't do when I'm a manager myself for a restaurant group and very are things you can and can't do and a sauce...

I have been coming to this Wendy’s for years. It has gone downhill. Today I walked in because if there are more than 2 cars in the drive-thru you will be waiting 30 min. Walked in to one of the nastiest restaurants I’ve ever been too. I ordered a Summer strawberry salad. They gave me a salad container 1/2 full of salad and 5 strawberries halves. I asked them to remake it with all the ingredients it’s listed with on the website. They remade it still the container is only half filled. Which wouldn’t be a problem but If I paid 3 dollars for it, but I paid 9 dollars. Easily enough I will not be going back to this restaurant due to time and time again being in long when there is a total for 3-4 cars. Food is typically disappointing and orders are 75% likely to be messed up. Really hope they can clean this restaurant up so I can enjoy it again because there aren’t many restaurants in Ross to...

Every single time I stop there they get something wrong. I was super hungry today, thought id give them a try, and should have thought better. I ordered "two junior bacon biggie bags, please add onions to the burger, either ranch for the nuggets and pineapple mango lemonade to drink" just like that.... "would you like sauce?" was the response... I just said ranch... but I politely repeated it and was told my total. I pull to the window, where the boss doesnt greet me and is hollering at the staff about "let's get em down!!" Talking about the drive thru times. Im aware they need their times low, but sacrificing quality for it, Dave would not approve. They didnt get the onions on the burgers, and failed to give me any straws!!!! I drove all the way to hamilton still thirsty because I prefer not to be rude and I was u able to return and be...