Nagoya Sushi And Hibachi — Restaurant in Roswell

I fell in love with this place when I bought my house nearby 3 years ago. They use to have an amazing Japanese sushi chef but he left about a year ago and things were never the same. They brought another Japanese chef which was pretty good but the restaurant service has declined drastically. Tonight was the second time we left without getting food. First time was about 8 months ago we sat at the bar per usual. We sat there for about 15-20 minutes not acknowledged even once, no drink orders were taken no menus were given.... we even tried to get someone’s attention and no one cared so we walked out and went some were else. My husband didn’t want to go back anymore but I convinced him and we returned few other times but something was always wrong. Either they mess up the order or it would takes forever! Tonight was our last draw... we walked in and ordered food to go. Waited 30 minutes the main lady (she is either the owner or manager) asked what’s the name of the order. She came back 5 minutes later and said they are making the appetizer. Ten minutes went by and I finally saw the girl that took our order and asked how much longer will it be. She disappeared for another 5 minutes and then came and told us it will be another 10 minutes because they are backed up with their sushi orders. We were so upset we waisted about 45 minutes and didn’t even get any food. Walked to the next door restaurant and from order to food in our hands took 12 mins. We are officially forever done...

Took my fiancee out on date night the Friday of the start of spring break. We drove to downtown roswell around 7 and it was so insanely busy we couldn't find a single parking spot after circling the entire area.

Ended up deciding to just pass through downtown and head to Nagoya, but I hadn't realized they had changed locations! Probably happened a long time ago as I have been going there since 2000, but I haven't done dine-in for a while.

We were hangry by the time we showed up, but the service was great and I think they could tell we were frustrated so they were extra kind and fun. Our chef had been working there since 1998 which was amazing to hear how long he had worked there.

We were seated first at our hibachi table and they wasted no time for other people to come. Within 10 minutes, we had sat down, ordered, had some sake, sushi, and salad, and then our chef was ready to cook for just the two of us.

Food was amazing as always, but I have to compliment the service. They turned a rocky start into date night...

Food was ok but not as good as we had last time. The chicken had a strong flavor of fish from others at the table. Food just seemed bland compared to last time.

The cook Was great, but the other servers were horrible. The only time we got refills on our drinks was when we got up and tracked the servers down. We went through the ENT re meal and still had soup and other plates left over from the pre-meal. This caused issues with space at the table. At the end they came and took half the plates and then just disappeared for a long time while we waited for a take home container and the check. Had to track them down again. Some got sushi and we had to get up with the sushi "boat" and walk around while our food was being made to find a someone to take it so there was room for the cook to put food on the dishes.

The service was not this bad last time...