El Pollo Rico #17 — Restaurant in Round Rock

If I could give this place 0 stars I would, my husband came to pick up some food and he even asked for extra salsa, by the time we got home ( we live in jarrell so it was a drive) when we opened up our bags we noticed the salsa was NOT EDIBLE we don’t know what was wrong with it but it didn’t look right, I gave the benefit of the doubt and started eating my beans and beans were undercooked and hard so I decided not to eat anything at all being that I’m pregnant I didn’t trust the rest of the food. When we called for a refund the person who assisted us over the phone said it would be no problem we could stop by tomorrow for our refund and they checked the batch of salsa they served us and he claimed it was “because they didn’t mix it right” we even asked to speak to a manager so that way we wouldn’t have any problems going back for our refund and they didn’t want to hand over the phone and reassured us we didn’t even have to bring the food back. When we went back the next day the lady who assisted us the day before at the registered refused to give us our refund “because it would come out her paycheck” is what she claimed verbatim. We showed her a picture of the food because she asked why we didn’t bring the food back and laughed at our faces because “we didn’t eat the food just because of the salsa?” When we showed her a picture we told her maybe it was mold, she said “that’s not mold” at this point I was furious and told her it didn’t matter if it was mold or not the matter of the fact was that it was no edible and that was not the only thing. She claimed we were the only ones who complained and that being said we shouldn’t get our refund because of that. She kept making excuses and being extremely unprofessional and rude until I started going ballistic she decided to give us the office number where then the office itself gave us our refund. We spent 40 dollars on the food on top of that we gave them a tip and we paid with a debit card. If it wasn’t much money or if it was simply because we didn’t like the food we would of not cared and not bothered calling them or going back but there was no way we were just going to spend 40 on top of gas for food we...

Saturday 5/3/25 around the 4pm hour: Long-time El Pollo Rico fan, but this was our first visit to this location—and wow, it served. There was just one car ahead of us in the drive-thru, and they took care of them quickly.

The woman on the intercom took our order pretty quickly and she was just as friendly in person.

We ordered two Rico Bowls, and let me tell you… those bowls were stacked. They didn’t hold back.

And the best part? This location is way closer than the Palm Valley one, so we’re absolutely coming back. El Pollo Rico—you’ve officially spiced up...

My Rico bowl with steak (I know, pollo is in the name and yet I wanted steak!) was delicious!! I couldn't help but notice the place smelled so good from just outside the restaurant. I was going to take this home and eat it there, but with how great it smelled and looked I pulled into a spot to eat it right away! Really great flavor and great portions of everything. Not too spicy too!! I was very happy with this quick meal. The agua fresca piña was also refreshing.

Update: I went back to try the chicken. It's...