Starbucks Coffee Company — Restaurant in Rowlett

I asked for a venti iced chai and a salted caramel creme cold brew, when ordering I was expecting her to repeat it back but she just barked out my total. When I got to the window I noticed that she got both of my drinks wrong, she made one hot and the other one was supposed to have ex caramel she also made it light ice. But when I got the venti iced chai it was mainly milk and ice and room at the top. I didn’t drink it at all in the picture. I paid $11+ To be treated rudely when I told her nicely that it was supposed to be made a different way. I said have a great day and she glared at me, I have worked at Starbucks before. So I know to avoid this location because of constant rudeness and low quality drinks but I did it this one time (mistake) I learned my lesson. Will never ever bring going back, I normally don’t complain but it’s been every...

I was here 4/3/17 and went through the drive thru and I ordered from my app because it's easy and quick. I got back to work and started to eat my breakfast sandwich and looked down to see this(see the picture attached) after eating a few bites. I am so disgusted. I contacted the online feedback team and they weren't empathetic at all. They told me to call in for help. I called and spent 20 minutes on the phone with someone and they wouldn't help me. My total for everything I ordered was $19 and they offered me a $15 gift card. I actually refused it because I will never go to Starbucks again and I want to see something actually happen. I don't want them to think it's okay for this to happen. There are too many other places that serve much better coffee at a better price...

I ordered the salted caramel ice coffee. It was great! I wish I had been offered the treat for my dog. I called my friend to tell him where I was and he asked if Hey You got the pupicino. I had no idea such a thing existed. I recently adopted my rescue friend and this was our first visit together. I went back in and the barista said, oh I should have offered it to you. It didn't matter to me it was complimentary, I would have been delighted to treat her regardless. I like Starbucks but don't go there often. I downloaded the app that day but my experience would have exceeded my expectations with the dog treat being offered on such a hot day as we were sitting...