Napoli’s Rowlett — Restaurant in Rowlett

My wife and I googled Italian restaurants near us. This place appeared with favorable Reviews, so we made our way to it. From entrance, the Customer Service was a 5-Star. I ordered Shrimp Scampi and my woman ordered Shrimp Alfredo. My Shrimp Scampi did not have traditional Scampi sauce, it was tomato based; red in color and marinara in taste. My woman’s meal was perfect. I asked the Waitress questions about my meal and she said it was Scampi sauce. I only ate a couple of bites and I asked another Waiter about my meal and he explained that their Scampi sauce is tomato based but he could substitute my dish for another dish, free of charge. I’ve seen or heard of this type of Scampi sauce. I told him to get me what my woman ordered, the Shrimp Alfredo to-go and to bring my woman a to-go bowl. He even said he’d box up the meal I didn’t want (I’ll give it to my sister-in-law) because they would just throw it away anyway and that he’d also bring us a dessert on the house. Excellent Customer Service!! However, we get home ready to dive into our food. I have the boxed up food I didn’t want (tomato-based Shrimp Scampi), my woman’s boxed up Shrimp Alfredo and another boxed up tomato-based Shrimp Scampi, not the Shrimp Alfredo I requested. Excellent attitude and decorum but I was disappointed in my food and the communication...

Terrible service. My wife and I love the similar location in Rockwall. My brother and I decided to go for lunch at the rowett location. Ordered calamari, large pizza and two sides of pizza. The large pizza comes out, then have to wait 10 more minutes for 2 slices of pizza. Never did they come to our table to ask how we are doing or refill drinks. Waited for the order of calamari, waitress comes to table and says "oh you didn't get your calamari, I won't charge you for that." That is uncalled for, ordered as an appetizer and getting told I won't be charged for something I never received. I told them when we originally order that I also needed to order a Togo order for my wife, waitress said she will take that order whenever we are ready. they never came back to the table, I had to call my wife to call in a order in hopes they would be done by the time we left, waited for 20 minutes for a check. Plus an additional 30 minutes for the call in order that they said would be 15 minutes. Very disappointed in the poor service. Will not be going back to this location, I'd prefer to drive the extra ten minutes...

My rating is lower than it use to be. At one time, they had more junk hanging around collecting dust and dirt, it was enough to make you sick. New people, old people, not much has changed. The floor is disgusting. After spending many years in the floor covering / carpet business myself. Trying to give the owner any advice was a waste of time and energy. I think he knows it all, just like he thinks he knows everything there is to know about food.

Cleanest! In my opinion it is not the cleanest place in town.... free from dirt; unsoiled; unstained: free from foreign or extraneous matter: clean sand: In my opinion, it is one of the dirtiest restaurants in town. Just drop into the Rest Room and you will know what I mean. You will half to wash your hands, just from washing your hands in the rest room. No acoustics other than the weird painful noise coming in from the back door. I wish them well, but even in Rowlett, Texas we have much better food and right on the same street. If you go a few mile to the East you can have a Real Italian Feast.

Just my opinion, and my review. Amen...