I sat down to eat here on a whim, just looking for some fuel after a nice day of sunny skies and 18 holes. The steak was almost inedible (ordered MR, came out MW.. tough as shoe leather, no seasoning) salad was fine, rice was too. For 20 bucks in today’s day and age, I should have figured the quality of the steak was not going to hit the mark. But you live and you learn!
Food aside, the 1 star review is cemented most prominently by the behavior of a, seemingly, middle aged manager (gender hard to tell) who was harassing a fellow female, younger, teenage employee over some crazy vendetta (seemingly) that she had with the cook. The argument was in front of me and another customer and went on for 20 minutes as we were trying to our meals. From what I was able to gather, the young girl had an uncomfortable disagreement with the cook (nothing inappropriate, involving the usage of some to go containers and some attitude exchanged through some micro-expressions and verbal tone) but didn’t want to share the information with the middle aged manager. The manager then proceeded to pry, and when he/she didn’t get the explanation they wanted, evolved to threats involving “cutting the younger girl from the schedule for the entirety of next week” telling her “she’s likely to get fired if she doesn’t call the owner and tell him the situation, immediately” and created an ongoing scene with severe pressure and potential for public embarrassment (publicly, with myself and another customer in the store) I could tell the young girl was overwhelmed and couldn’t figure out how to stand up for herself against an older counter-part, one who threatened to use his/her power to punish the young girl if she couldn’t force her to make a complaint against the chef.
The owner needs to get rid of this manager immediately, as I believe he/she threatens the ongoing image and continued/increasing customer support for the restaurant. My experience of this place was that of a...
Read moreOrdered from here this evening ($120.00). Received my food, sat down with my family to eat, and realized we were missing our dessert. I called the door dasher who told me, they were told there was only the 2 bags that they dropped off. I called this place and spoke to what could only be a teenager with no customer service experience. The person on the phone said, "oh yea there is no teramasu left". To which I expressed my discontent of having to be the one to call them, I asked if I was charged and they replied "yes" (with a very long pause). After about 2 minutes of getting no where I asked for the boss. The person on the phone said, "the boss is not here but my manager is". Someone else gets on the phone and simply says hello (and another long pause). I said "did your employee explain", they said yes (another long pause). I asked if I had been refunded, to which iwas asked "is tht what you want". I asked if I hadn't called would it have been refunded? They said no. So I asked is there anything else that can be done for me? They didn't seem to understand and just said the other employee just refunded me and they hung up on me. Thats the service, I'll make my review of the food short. Its...
Read moreI have had lunch at this establishment with friends three times prior to yesterday (soon after they opened). At that time everything was good including the service. Yesterday me and my husband went there for lunch. There were no other customers. There were two waitresses there eating lunch in a booth (I don’t have their names but both had purple hair.) One approached us to get our order. My husband ordered a hamburger with fries. I ordered a beef gyro sandwich with fries. No problem. After about 10 minutes, I observed both girls huddled over the computer at the counter. I approached to ask if I could self serve myself a soda. At that time they both informed me that they had no beef and could we order something else. I asked if they never have beef or was it just today as it was on the menu and not mentioned when we ordered. They both seemed perplexed by the question. Eventually one of them again said we have no beef today. Very odd as she took the order with no problem. At that point we decided to leave and went over to Cracker Barrel where they had beef. It that kind of service continues they will not be in business...
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