Jack in the Box — Restaurant in Royse City

I go to this Jack In The Box at least twice a week. Today I went there for lunch and went through the drive thru. There was a painter standing on the side trying to paint around the drive thru area but there were a lot of cars. It’s lunch time!!! The vehicle in front of me was a SUV and was big. I noticed him getting aggravated having to stand there. I have a small car (ford fusion) so when I pulled up to the window the idiot thought it would be a good idea to paint the underside of the roof painting over my car sitting there. The worker started to hand me my food and when she did the roller he was painting with fell off hit the roof of my car rolled off the roof and hit my door where obviously my window was down. So I now have red paint splattered on me the outside and inside of my car. Where the roller hit the door there was red paint running down the track where my window rolls up. The painter cleaned it up with napkins that left napkin residue all in the felt part where the window rolls up. My car has less than 10,000 miles on it. Hasn’t even had its second oil change yet. I AM BEYOND PISSED!!! I went for lunch so it was around noon. I just don’t understand how it makes any sense for Jack In The Box to have painters painting the drive thru during your busiest times. And how did it make sense to the painter that it was good idea to paint over someone’s vehicle. He did clean “AT”the mess he made but when I got home and looked it over there are little splatters of red paint on the roof and trunk of my car. This is inconsiderate of someone else’s belongings and quiet frankly unacceptable. I can’t tell you how angry this makes me. Now I’m gonna have to take my car to the dealer so they can clean paint out of the window track and see how to get the splatters off without ruining the paint job on my car. This isn’t the first time I’ve been there and seen painters in the drive thru area painting but it is the first time I seen one this ignorant. If this is what Jack In The Box wants do and you risk damage to vehicle I’m done...

Update: The site says 24 hours, yet it is 11:23pm, and they are closed.. why does the site say 24 hours, and yet their doors are locked and have 2 large garbage cans in the drive thru???? Checked their fb page and website and nothing mentions closing early... sooo....??????

My friend and I went here the other night and we had a very hard time understanding the lady on the intercom in the drive thru....we both ordered a sausage egg and cheese croissant and I ordered a side of hashbrowns.... when we got to the window, the girl that greeted us seemed very sleepy and not at all interested in being there and was soft-spoken and again, hard to understand what she was saying, but got the order paid for and received in a timely manner..... our croissant sandwiches tho, were AMAZING!!! I've had a few occasions where I'd go to a different location in a different city and order the same thing and the sandwiches turned out awful and was quite upset... but not this time!!! The bread was soft and fluffy and sausage egg and cheese were done JUST RIGHT also!!!! They were DELICIOUS!!! We ended up scarfing them down quickly! The hashbrowns tho.... NOT as happy with.... super greasy.... I sat there and "blotted" them with several napkins repeatedly until finally deemed them edible without having a blockage develop from all the grease, but as I imagine they were deep fried, not sure really how to change that outcome unless they baked them instead- which I'm not opposed to... but again, we were VERY VERY HAPPY with our croissant sandwiches.... nothing...

I'm not sure where the manager was but he/she wasn't there. I can say that they sure needed some help. It was around 7pm to 7:30pm or so and I went in with my daughter for a quick bite. There was a young fella working the front and he was working very hard. He was taking orders, working the front, working the inside, working the drive-through and running out with food orders to folks who were outside in the parking lot. That kid needs a raise and a promotion. However.....amongst all the chaos,... the orders were starting to get behind and folks were waiting 20 minutes in the drive-through. A few came in angry, saying that their food was cold. Their chicken mcnuggets were not hot anymore, there were incomplete orders, and my egg roll was cooked so long that 1/3 of it was burnt black to the core like a charcoal. I showed it to the kid and he was very apologetic and offered a fresh one but I turned it down. It is not any fault of the employees. I find the manager at fault. He/she needs to train the employees to work as a team and use a system. They could have used an additional worker. One of the workers could have assisted more. She kept disappearing and the employees were asking where she was and why she wasn't there. Well.... that was my experience. It just seems like something was missing. But tomorrow is another day. It could be a much...