Tina's Cafe — Restaurant in Ruidoso

Most disappointing. Tuesday morning 8:30am (and no other customers)? And none showed up for the next 45 minutes. That should've been a Red Flag that something was wrong and to stay away. From appearances, Tina's looks nice. Food is ok. Not great for sure. The worst part? Their famous Breakfast Burrito included a "surprise" of a metal bolt about 5/8 of an inch long and 1/4 inch thick. Yes. A "bolt" with threads and all. Found it inside of their "famous breakfast burrito". Not good. While I realize "stuff happens", it was the response (or complete lack thereof) from the Owner/Manager who was on site. During the meal, we were asked "how're things"? I dropped the loud clanking metal bolt onto the glass plate. Not rudely but to show how ODD this was. Thunk! They said "Oh gosh", picked it up and walked away. No apology. No effort to make us feel better. It was like it never even happened. No offer to do anything. They literally, simply walked away. I NEVER look for a "free meal", didn't ask for one and I have owned/run many businesses. I would have NEVER responded in the way Tina's owner did. My prediction for Tina's? They will not remain in business with this kind of attitude or poor treatment of customers. They seem to be clueless (or could care less about) how effective a deeply felt apology can be for a customer. Something so simple was clearly not offered. I/we will not return. In retrospect, I should've taken a pic of the bolt and posted here. Hindsight is always 20/20. Would sure welcome a response/explanation to this review from the Owner.

UPDATE- After sharing my experience at Tina's, a friend helped me narrow down the "how the bolt got in the food". His thought was from the vent-a-hood (probably a loose bolt that rattled its way out). No possible idea of any other way it happened. I'm open to other thoughts (and even to some communication...

Horrible Food and Service! My family and I were In town for spring break and was excited to try Tina’s after reading all of the positive reviews, unfortunately we were all so disappointed. We waited 30 minutes to seat our party of 9 which was understandable, however it took over 50 minutes for us to receive our breakfast! The food looked awful, I ordered a Veggie Omelette and the waitress brought it to me BROWN, it was so overdone and I was given a total of 7 little potatoes! I cannot believe the waitress would bring a plate out that looked so bad. (I had to saturate it in red chili because I did not want to wait another 50 minutes) The sausage looked and tasted like ground potted meat with chili. One of my family members ordered nachos and they were brought out after the rest of us were done with our meal, the waitress told her they “ran out of chips and had to make more” hello, she should have been offered something else. Waiting over 1 hour for nachos was just insane. My husband ordered over medium eggs and the were beyond over hard. The prices are ridiculous for what we got. Maybe they were just having a bad day, but not one of our 9 plates were satisfying. The waitress did not even ask if everything was ok. There was a table of six that was seated 5 minutes before us and they had time to eat and leave before we even received our food. I don’t like to leave reviews that are negative but this was such a disappointment I...

Went to check out this place since Yelp had it in its top 10 restaurants in Ruidoso. First time visitor to the restaurant. party of 3 Labor Day weekend, Sunday around noon to be specific. The restaurant was busy, the wait time was about 20 to 25 minutes,we decided to wait, since it wasn't too long of a wait, We ended up getting sat outside, no biggie, we did not mind since the day was beautiful and the area was shaded, we sat at our table for 20+ minutes without being acknowledged once, There was a waiter and a waitress taking care of the tables around us, neither one of them looked at us once or told us they would be right with us or offered to get us some water NOTHING AT ALL, around the 20 minute mark my friends and I decided to walk out, Who knows how much longer we would have sat there without being assisted, the sad part is we don't know if it was a breakdown in customer service or neither one of the staff members wanted to take care of the table with 3 grown men that are all brown, we took off and found Grill Caliente down the street, not the type of food we wanted at the moment but it ended up being delicious and the service was on point and we didnt have to wait, I'm definitely planning ongoing back to Ruidoso soon but NOT to Tina's.EVER. If I could I'd give it zero...