Zaxbys Chicken Fingers & Buffalo Wings — Restaurant in Russellville

Do not use mobile ordering here!!!! We stopped in on our way home to Oklahoma for some lunch. I had ordered ahead using the Zaxby’s app and came in about 5 minutes earlier than it stated the food would be done at. I had only ordered a 3 piece chicken strips meal and 2 grilled cheese kids meal so I didn’t figure it would take too long. My husband went in, the place was empty besides one table and employees, but they stated the mobile order had not come through yet. He came back to the car and I gave them until pick-up time and I went back in instead. They asked to see the mobile order, my email confirmation (which I provided) and the pending transaction on my bank (3 different types of payment confirmations on my end). Then the lady then proceeded to call the franchise owner (or maybe the manager ?) for over 20 minutes until she finally came back out and apologized, but that they had to wait until it came through on their end. This was a Zaxby’s mobile order issue and not the locations fault necessarily, but it definitely wasn’t a “customer issue” that should’ve been pushed onto me for over 20 minutes at a fast-food restaurant. My 5 minute stop turned into 30 minutes, which caused us to be late to an event we had in Oklahoma. 10/10 recommend using their drive-thru rather than mobile ordering because it will get done so...

Driving through the area, saw the Zaxby's sign and had to have it! It's been awhile since I've been to this chain and I was excited to see that they offer chicken breast sandwiches now. I almost ordered that, but went with my tried and true order - buffalo chicken sandwich combo. This is 3 tenders on 2 pieces of texas toast. It was delicious! I love the taste of the buffalo and I also had a ranch on the side. The fries were cooked to perfection and I love the seasoning they put on them. I also enjoyed the sweet tea.

It was very slow when I arrived, which is good because I took a minute to make up my mind on my order. The employee was friendly and helpful - she explained the sandwiches and how they were different than the tender sandwich. Service was excellent and the food came up very quickly.

The restaurant was very clean but very HOT. I mean, so hot I almost took my meal to my car to eat it... I was sweating just standing in line to order. There is also an opportunity to clearly mark the teas. Drinks are self serve and there were 2 big tea jugs side by side, one sweet, one unsweet, neither marked. Again - it was slow so I was able to ask, but if it was busy this would have been...

Changing my review from 5 stars to 1 after an experience there Wednesday evening. The manager left during her shift, leaving one person working both the drive-through window and the front register, plus whoever was in the back. The person working the front was busy at the window so a cook in the back took our order and the front person punched it in when she had a free moment. She apologized profusely and said that her manager had to leave mid-shift to take care of a feminine issue - not really something I needed to know, but okay. Then for whatever reason, the register wouldn't let her ring up the order, saying she needed a manager code or key or something. We stand there awkwardly for a minute or two when the manager finally shows up, in a tizzy. The front person asks the manager for help and the manager screams at her to lay off, reminding her that "I just got here, I had to go home and wash off all the blood!" Gross, thanks for saying that in the lobby of a restaurant. I've had a few minor issues with this manager before but this just takes the cake. She is not ready to be a manager. I'm not willing to go back until she's been properly trained for...