Rosati's Pizza - Gilberts — Restaurant in Rutland Township

This place is filled with lies. As many other reviews will show, I ordered a pizza at 530pm. Was told 60-70 min wait time. At 7pm which would be 90 min later I called, asking what the eta would be. I was told it left and was on the way. At 730pm I called again to ask what the ETA was and mentioned I was told 3p min prior it was on the way. The NEXT thing I was asked was "do you want to cancel the order then?".....no, I would just like to know when my pizza will arrive and NOT be lied to. Listen I get it. I understand being busy and understaffed and the whole 9. BUT what I will not understand is being lied to just to get me off the phone. SO I call again at 8pm! Now 2.5 hours after initial pizza order placement, I call again to ask ETA and was told the driver left 5 min ago and they will call the driver to get an ETA. After being on hold for 15min someone else picks up the phone asking if I need help?....um...yes...I reexplain the situation and was told AGAIN that the driver has it and is on the way. So here I am almost 3 hours after order placement, still with no pizza and no idea when it will arrive. PEOPLE trust me, do not waste your...

Normally we do not have a problem with Rosati's hence the three stars. It would have been one star yesterday. Ordered a couple of appetizers and two pizzas. Was told it would be 45 minutes. Called when it got to be an hour and 10 minutes later to find out where our order was and I was told it would be here any minute. Called when it got to be an hour and 30 minutes and I was told we got hit because of the football game. I told her there is no way that my appetizers are going to be good and I was assured that they would be nice and hot. Finally got the order at a hour and 40 minutes later and the cheesy garlic bread and the mozzarella sticks we're garbage and were thrown out after one bite. The pizzas were lukewarm and definitely overcooked a little. It would have been nice when the phone wasn't ringing for them to get on the phone with the people that were over an hour to let us know what was going on. I'm going to give them a call today because I feel that I'm due a couple of appetizers and we'll see how they handle...

Ordered the deal I saw on the app- 2 topping pizza, cheesy garlic bread and 2 liter soda, then added breaded mushrooms and pizza dough nuggets. Being on Halloween I was expecting a long time until we got the delivery. But almost an hour after I ordered I got notification it was on it's way. I waited 25 minutes past the latest delivery time, then called about not getting my order. I was told it was on it's way, even though I was notified almost an hour prior that it was on it's way. Just over 2 hours after ordering, it was finally delivered. Lukewarm pizza, congealed cheese sauce and warm ranch (ew). It was obvious my order was in the vehicle for over an hour. Disappointing for the amount I paid and the quality I got and time I...