Wendy's — Restaurant in Rutland Township

Let me clarify you're getting one star, just because I can't give you less.

I feel so 😖😖😖 mad right now. I usually stop on my way home and order and pay for a baked potato with bacon and cheese, with extra cheese sauce. I always pay for extra cheese, but although they charge me for it, they don't add it. So today I ordered my baked potato with bacon and cheese and extra cheese sauce on the side. Just to make sure, I'll get what I'm paying for. I receive the bag, open it and i see the big container and 2 small ones with the cheese. I close the bag, and head home. Very happy 😊, cause I finally got what every time I pay for.... Yeah! I get home and take everything out of the bag. One of the small containers had cheese, the other one had cheese sauce... And the big one, has an empty potato. I accomplished getting the extra cheese and cheese sauce.

This time you just stole my bacon!

I Googled Wendy's to call them, and of course, no-one answers.

You took your sweet time to fill my order, and once again, you stole from me. As...

I went to through the just drive up just now at about 9:45am to get some breakfast. I love Wendy's breakfast by the way. There was no one else in line or at the window. The employee tells me it will be just one minute. Ok, fine, no worries. 4 minutes later still nothing from the employee. I said "hello". I was told "just one minute". I said "ok", at this point there is numerous vehicles behind me in line also. I waited another 4 minutes, still no response from an employee. I said through the intercom, "I have waited about 10 minutes, with no response. This is ridiculous. I am going somewhere else." So I went to the Taco Bell next store. They took my order immediately. I was in and out of the line with my food in 5 minutes. As I drove past the Wendy's again, the same vehicles that were behind me in line still have not moved. I don't know what was going on, but if your systems are down or something please let your customers know. We would understand more and not feel like we were...

The food is always hot and fresh, service is usually spectacular, and atmosphere is a very clean typical Wendy's. I believe the Manager maybe Owner? (middle aged gentleman, skinny, super friendly, usually calls me "hun" or "sweetie") he is AMAZING and the reason I return to this location for daily diet cokes. He is an absolute rockstar employee and deserves every form of recognition for service Wendy's can give. 10/10.

Yesterday, I stopped by and ordered something "new" for my husband - Cinnabon pull a part cups. I ordered 2 - one looked okay and one had no frosting so I pulled back around (prepped by young kids). The nice manager immediately fixed issue within seconds and no wait time. Very pleased with his level of...