Dunkin' — Restaurant in Sabattus

My first time EVER at this one, and I was NOT impressed at all and will NOT be returning. Attitudes should be adjusted, regardless of what sort of morning you are having. Employees are not the only ones with rough starts to their days, especially for a shift leader. So here is what happed, and before I start this let me add that I managed 5 different stores so I am EXTREMELY familiar with the ins and outs of Dunkin Donuts and Franchise owners. First of all what I initially wanted was not available which is ok because they are waiting for truck it happens, so I adjust my order. I ask for my coffee to be made in an XL hot cup because the cups keep my drink colder longer, I am told that it is not possible because of the sip, peel, win promotion. Here is the issue, even though I ordered a medium I am STILL PAYING FOR THE CUP. Yes cups cost money but when you place the order and ask for it to be made this way you are technically NOT wasting a cup because you have not used the plastic cup at this point. So I again adjust MY order and say fine. I get to the window and ask to purchase a LG hot cup, I am told yes I pay the EXTRA money for a cup that I had already asked in my initial order, so technically I am paying for the cup 2x, and the poor kid in the window gets his head chewed off because he agreed to letting me PAY for the cup. And I can hear her doing this through the SHUT window. But yet the other issue is I was told no at first due to the promotion and then the cup I pay for again does not have the promotion sticker on the cup. Its not even about the stupid sticker its the fact that the shift leader was RUDE beyond words and I offered to pay for 2 cups when I only wanted one and was told NO. Yes cups cost money, but when I ask for a certain one I am already paying for the cup in my coffee price. When I offer to pay for another one, so you are being paid for 2 cups in 1 coffee order, so there I bought my cup and paid for one that was probably thrown away due to a mess up on the coffee makers part. This is sooo frustrating because I am being over charged for a drink that is already expensive. Again everyone has bad mornings on both ends, so when I don't have time to make my own at home ya I figure I will stop and buy one. But when it was an experience like this, NOPE not acceptable at all. You throw away more cups than you think due to wrong coffee being made, customer changing mind at last min., accidently spill a cup, there are lots of reason and to act as though I am putting this big strain on this ONE store for asking being told no offering to pay for and someone else accepting exactly what the customer wanted to keep em coming back and they get their head chewed off for doing it, someone needs to get their priorities straightened. So sir, I apologize that happened to you here and I hope you have a good day, and to the shift leader that decided to be a B** this morning, drink more coffee or go back to bed or get a new job because there was NO need of that this morning. Franchise owner, maybe you should be a little more clear on exactly what you want and how to handle a situation like this, come up with a better solution than telling your customers NO. A lot of people ask for their coffees in a XL hot cup or ask for a L hot cup to put around, and when you are being offered to pay extra, not me being told or asked to purchase another cup, don't come up with the excuse of no we cant because of the promotion if I pay extra for the cup then I deserve that promotion, if I don't pay extra for the cup then take the stupid sticker off and use it for someone else or something. There are better solutions than what transpired...

The counter help at the Sabattus Dunkin are all so immature it is stupid - - I specifically go into the store instead of the drive thru so I can be sure this time my order is right - - well stupid me. Not only am I charged wrong (being told buy one get one) I'm waiting for my Coolatta, now understand I'm the only one in the store! the drive thru orders are all waiting on their numbered cushions to be picked up and I'm asked while I'm at the pick up counter if I'm waiting for anything. I have to ask myself if its worth my while to ever stop there - this is not the first time I've been looked at as if I'm stupid to be expecting my order to be there waiting for me. Here I am waiting, I paid full price for the donuts that I expected half off and all 3 counter people running around as if the palce is jamming with people 6 deep and I'm the only person in the store with 2 cars pulling up to the pick up windows and none of three people can make a medium coffee coolatta with Mocha-Caramel swirl for the only customer in the store.

It will be a long time coming before I step foot in this Dunkin Donuts again, I live in Sabattus and I do enjoy a cup of DD on my way to work - - looks like I'll be using one in Lisbon Falls, or maybe stop at Starbucks in Topsham.

Diana...

This used to be the only Dunkin Donuts I would go to because they had superb service and the coffee was always good...that will no longer be the case. The service is terrible; you can tell the current staff members don’t want to be there and they just don’t care. The other week I ordered a frozen chocolate to treat myself...on the menu board it looks delicious, shown with whipped cream and chocolate syrup drizzle. All I got was frozen chocolate. This morning, the power is out and I spent $11.37 on coffee; I ordered a caramel macchiato but it has no caramel, it tastes TERRIBLE and old, it was completely inedible (I ordered this at 6:30 am mind you). The other regular coffee I ordered doesn’t take like caramel either, just like they added regular sugar but I didn’t ask for sugar. I am done with Dunkin, all of them. There’s too much inconsistency and too many of them have...