Golden Chick — Restaurant in Sachse

Max!! I went through drive-through to purchase some food and Max. The manager was there. I had mentioned to him that I should've been in a book because my okra was left behind before he went to go look at a book and said he didn't see it in the book, but the entire time I felt that he was a little bit an ease, or as if I was not telling the truth, I'd give him the name of one of the other team members that was there so that he could search you asked me to write my name and number on a piece of paper and that he would pass it along to the other team member which she did give me my okra, but I ordered almost $43 worth of food and got halfway home and realized that he didn't give me my mashed potatoes and gravy I went back to the store where I tried to hand him back all the bag so he can check himself so he can see that the potatoes and gravy were not in there. He was very rude and disrespectful and then when he went to get the food. I noticed that he was saying something in foul language, but I couldn't hear him . Just his gestures ,so then when he went to get the food, he handed me the potatoes and gravy, and then he slammed the window very hard through the drive-through, which made me an easy so I blew my horn and I asked what his name was and he said that his name is Max are you the manager the district manager? What are you? He said just a manager so I want it to be known that if we're getting this type of customer service for the amount of money that we pay something should be done. I don't feel that we should be treated this way. I felt that it was more racist . Than anything I felt because of the color of my skin as to why he decided to treat me as such. I've been to this location before and they were not changing gloves while changing trash, and use the same gloves to change the trash to cook the food. I didn't make a report and those workers are not there anymore but still this treatment in the way they handle things should not be a such. I'm very disappointed in this location and I need this to be taking care of! If he or certain staff can't deal with various cultures then they should not be working in this industry! And to add injury to the insult, I even asked if he could make the food fresh because I had a little ways to go when I arrived at home the food was not fresh and majority of the food was not even in part for me to eat. This is very sad. I was just at the point to where I left it alone but I'm posting this review for others to know this is not something that anyone should have to endure especially when you're being disrespected it doesn't matter if you pay one dollar or $43 customer service is customer service. We literally purchase food out for good customer service in the convenience not to be disrespected. Please talk to Max and help him understand that all people are just people please...

Firstly, Golden Chick is my absolute favorite place to eat, so I'll be as critical as I can.

The location is right off the interstate which made it wonderful to find since there weren't many drive thru locations as far as I could see. The parking lot has a nice huge area to park after ordering. It was pretty dead the day we went. We were the only ones using the drive thru. The customer service was really nice and helpful.

Here are the cons first: I ordered a big and juicy but was served the big and wicked, if I'm understanding correctly. The sweet spicy sauce wasn't pleasant. Reminded me of a spicy pimento cheese/mayo. My fault, I should have said plain. I don't care for the pickles either, so if you don't, give them the deets. The bun on the sandwich was dry and hard on the outside. I was hoping for a better experience.

The food was hot and flavorful, however. I enjoy topping my sandwich with fries and a drizzle of cream gravy. At the window, I ordered the gravy last due to forgetfulness and they helped without fret.

My kids really enjoyed their meals. They're always excited to eat at Golden Chick.

Besides the hard bread and slightly incorrect order, this place has the potential to be 5 stars! Keep up...

I am blown away at the (complete lack of) customer service at this location since the new manager took over (I knew the old manager/GM from years of dealing with them). I called to inquire about an item. Due to supply chain issues (understandably) they didn’t have it. I inquired about another item and was told it was no problem (dark meat fried chicken). 10 minutes later, I order at the drive thru and am told it would be 10-14 minutes….no problem. 25+ minutes in the “you wait in spot 1” waiting area, I called and asked where my order was. This new manager says “it will be another 30 seconds, they are boxing it”. I said “I was told 10-14 minutes, it has been a lot more than that. Are you going to offer something extra?” This guy says “No, you were told there would be a wait.” Unreal. I miss the old manager (John) and the original Chicken Express. I will drive farther next time not to deal with this level of incompetence. Good customer service is completely lacking here and can always make up for mediocre food. Sad.

Update - I sent in my email as they requested below and NEVER heard from them. So don't believe their fake customer...