Woodbridge Cafe — Restaurant in Sachse

Edit: the owner admitted that they confirmed with camera footage that things played out how I described them, but instead of practicing empathy like any business owner concerned with genuinely addressing a customer experience would do and apologizing for any misunderstanding or inconvenience, they immediately denied my experience happened (gaslighting), blamed me, and positioned themselves as the victim. This is a common tactic of racially insensitive people when called out on problematic behavior. It’s textbook “white fragility”

Racial Discrimination at Woodbridge Cafe: Our Experience

This past Saturday, my wife, our nearly 2-year-old daughter, and I walked into Woodbridge Cafe in Sachse, Texas, looking forward to a nice meal together. It was busy, and we were the only Black family in sight, but that wasn’t something we thought twice about—until the treatment we received made it impossible to ignore.

After being told to "seat ourselves" by a host who barely made eye contact, we found a booth and waited to be greeted by a server. Luna, our toddler, is an active little girl, so we usually get her into a high chair quickly to keep things manageable. But after scanning the room, it didn’t look like there were any high chairs available. We figured we’d ask our server about it as soon as they came by.

The problem? No one ever came by.

We watched as other families arrived, each greeted by the host, each escorted to their tables, and each promptly served. One elderly couple was shown to a table and given menus right in front of us. Another family, complete with a dad in a T-shirt emblazoned with a profane political slogan, was shown to their table and given a high chair immediately—even though the high chair was fetched from the back by a staff member who had been sitting directly behind us, ignoring us the entire time.

Our presence was acknowledged only in our absence: as we finally got up to leave, a server asked the host if anyone had ever greeted us, to which the host simply replied, "No." Neither of them addressed us or attempted to make things right.

It was blatant. It was disheartening. And it left us feeling dehumanized.

I’m sharing this not just because I want accountability from Woodbridge Cafe, but because experiences like this are far too common. Racial discrimination in customer service isn’t always overt, but it’s deeply painful and, frankly, exhausting to navigate. It’s the cold dismissal. The refusal to acknowledge you. The clear preference shown to others who look different from you.

I loved the food the first time I visited Woodbridge Cafe. But I guess they only serve Black people when no one else is looking.

To anyone reading this: please consider how subtle, everyday discrimination impacts real families. How actions (and inactions) speak louder than words. How much harm is done by simply choosing not to see someone.

If this story resonates with you, please share it and let businesses know that racial discrimination in customer service is unacceptable. Together, we can demand better standards and hold local businesses accountable for how they treat every customer.

#Discrimination #Racism #CustomerService #DoBetter #WoodbridgeCafeSachse #OurStory...

My boyfriend and I decided to support a local business outside of the city with my sister’s family before we head back to Houston. We all got breakfast food. Everything was good like regular breakfast food like iHop/Denny’s etc. However there was a hair in my eggs. I’m not an extremely difficult person so I know it happens. It was on the edge so I just cut that part the of egg off and ate the rest. The only thing that is different at this place than from ihop is that they have hash browns are thickly sliced but still crispy!

The reason for the 2 stars was because of the service from our server. I don’t know her name but she wears glasses. Even though I never got refill on my water but she brought my sister’s family extra water at the end, everything was good up until we got our checks. It was split between my sister’s family and my boyfriend and me. She gave us our checks and said whenever we are ready. When she passed by my sister’s husband handed her his card and check then she left without taking ours. So when she came by again my boyfriend handed her his card and the check. She wouldn’t take it and said that we have to go to the front and pay there. She said that she’s not suppose to be doing that. MIND YOU, she didn’t even say that to us when she gave us our checks OR when she took my sister’s husband’s payment OR to the table beside us earlier. I would understand if that is the way they take payments here but she didn’t address this to groups around us but ONLY when we gave her our payment. We were the only non-white people dining there so it felt really weird when she said that to us but took other people’s payments around us. It just left a bad feeling with me. My boyfriend felt embarrassed about it because he felt like he did something wrong for her to treat him differently than the guy who sat across from him at the same table.

The other staff were really nice like the guy who got us our drinks and the hostess/cashier. So the 2 stars is based on our experience with our server only since she is the one who we interacted with the most. It’s what I get for not staying in the city but going out to the suburb and try to support local. I should’ve just gone to the regular places like Cafe...

I’m an African American male, and I brought my family to this restaurant for my daughter’s birthday lunch. We were greeted by a lady at the door and she said we could sit anywhere. However, once we set down things changed. I received stern glances from a male who worked there and the female waitress refused to come over and help us with menus or anything. I looked at the woman greeting at the door and told her we were ready. She had to ask the African American female server that was working the other side of the cafe to help us. Our waitress who should have helped us helped all the Caucasian people around us but she ignored us. We perceived this as hateful and racist. As an interracial couple with biracial children having to explain such experiences is sad. I wish we would have just left and not supported this racist behavior in this cafe.

The response by the owner is sad but typical and defending racist behavior by your Caucasian female server just perpetuates this disgusting behavior. The camera footage (you mentioned) will show this server ignoring, not speaking to us but helping the Caucasian customers around us and avoiding any contact she could with me.

The owner need not respond just lying and covering up disgusting and unacceptable behavior with defensive rhetoric about we have this nationality and that nationality, however; this doesn’t explain that one Caucasian female server racist...