Firehouse Subs Saint Albans Shopping Center — Restaurant in Saint Albans City

I had a really disappointing experience at this location. I went to pick up my order, and staff told me it had already been picked up. Then they said there was no order under my name at all. After showing them my receipt, one of the workers took my phone, wrote down the order, and said they would make it. I waited about 20 minutes while the two employees working were clearly overwhelmed and understaffed. During that time, they were swearing, arguing with each other, making noises, and loudly complaining about not wanting to make orders anymore. It was uncomfortable as a customer sitting there. When I finally got my food, it was missing my salad, chips, and drinks. My sandwiches were poorly made one large ham sub had only four slices of ham, barely any veggies (two tomatoes total), and the bacon I paid extra for wasn’t even added. The other large sub was squished into a small box and also had almost no toppings. The customer service was so poor that I didn’t even bother going back inside to try to fix my order. I had to request a refund through the app instead. Overall, this was an extremely frustrating experience—terrible service, incomplete order, and...

Firehouse subs wasn't great. We asked about the combo meal and the girl behind the counter seemed to have very little knowledge of it. She seemed unwilling to help much either. As they were they were making the order, We could overhear some confusion and frustration with our order. For the record, we only ordered thd one combo and no one else was in line or ordering anything at that time. There was a girl that we could overhear saying they were trying to make our sandwich really greasy. For a sandwich? Greasy? Why? When we got our order, they forgot our soup. We went up to them and asked for it and they claimed we didn't order soup. We looked at the receipt for proof and we clearly had. They gave just a quick cup of broth with no chunks. The sandwich was just a bunch of meat with tomatoes and barely anything else. We were starving so we ate what we got. I'm writing this now sick from the food we had there regretting eating there. We spent almost $25 for a single sandwich and a drink and cup of soup broth. Please don't go here. It's really expensive for what you get and the food isn't really worth it which is really...

I was super excited to check out this new Subs place in town. We ordered a large ($16.49) Smokehouse beef & Cheddar Brisket and a medium ($10.19) Firehouse Captain’s Club Sub. But guess what? When we got home, we found out they totally messed up our order. Instead of a large beef & cheddar brisket sub, they gave us a medium one! And they made the Captain’s Club sub into a large one. Not enough BBQ sauce on the beef & cheddar brisket sub and missing vegetables and bacon on the Captain’s Club sub. There were about 4 people ahead of us. It took over 20 minutes for them to get our order ready. There were only 3 staff members, one of whom was taking orders and also the only one making the subs. I’m not sure what the other 2 were doing. The one who’s making the subs keeps getting called while making the sandwich to help with ordering. Oh, and there was this lady who ordered before us and 3 other customers. It sounds like she’s a regular. Anyway, she ordered 2 subs and miraculously got her order within 5 minutes! Magic! No cookies and brownies available! Please keep an eye on tables and make sure...