Chipotle Mexican Grill — Restaurant in Saint Charles

Giving one star is a bit generous. Like many of the other reviews have stated, this is the worst Chipotle location we’ve ever been to. We were patient and more forgiving when they first opened but it’s been open for a year now with little to no improvement. They’re always understaffed, the staff is rude, the place could be cleaner for sure and they’re always out of supplies. Tonight I pulled up for an online order that they hadn’t even started making 35 minutes after it was supposed to be ready. It was also another occasion of pulling up to the window and nobody coming to the window for several minutes, someone looking at me from inside but instead of saying anything, they walked away. Someone else finally came to the window and told me they were about half an hour behind on orders and only taking online orders. I explained that I had placed an online order already and he said he’d go look for it. 10 minutes later they asked me to come inside to get my order instead. I had to wait in line until they could make it. They rudely turned away other customers in the meantime, telling them they were only accepting online orders. I understand being frustrated with the circumstances but nobody was being mean or was upset with them, so they way they were speaking to everyone waiting or walking in just seemed extreme. They were out of some of the food for my order and instead of saying anything just made my order without and sealed it. I didn’t notice until I got home but had no desire to go back in and deal with that. And even though they made it while I was there and I live close by it was mostly cold when I opened it. Not sure how that happened. 0/10 would not recommend this location to satisfy your...

We were so excited to see a Chipotle in our area, but it is sadly the worst one we've ever been to, and we won't be back. The owner must not read these because nothing has changed from any of our visits, and when I read what other people have written, I see complaints consistent with our experiences.

You need new staff! Don't tolerate rude customer service and unsafe food handling. (wearing gloves but touching their bodies, or the register, and then the food) Every food container or bag we've received has made me cringe when we go to eat it. There's food smeared on everything.

One visit I saw a sign on the door that said "Online Only" I went inside to ask about it and the woman said rudely "what does the sign say?!?!!" I don't understand why these people come to work? They hate their job and seem to dislike people.

They are annoyed that they have customers, they are flustered, stressed, chaotic, visibly agitated like they are overwhelmed constantly.

They are always out of something, and they give the smallest portions I've ever seen at a Chipotle every time the scoop of chicken or any kind of protein is half of what you are served at other locations.

We have never dined in because it is such a negative experience to watch the interaction of staff, and the customers that you can see are shocked and disappointed as they go through the line.

Yet right next door at the other food vendors, there's a completely pleasant experience with the staff and the food. This Chipotle is the Titanic heading toward an iceberg if the owner doesn't start implementing...

I visited this location around 5:50pm on June 27th, 2024 with my newborn daughter. Unfortunately, for this location to be SO new the staff is clearly old workers and OVER IT!! Literally, everyone upfronts need to be put far in the back on inventory or something. Every one upfront acted as if the customers coming in to spend their hard earned money did something wrong by simply placing an order. What I don't get about this new generations of working fast food is the attitudes out the gate. Like, "what's wrong?" who hurt you? I remembered working fast food in 2011 while in high school and knew exactly what I signed up for and was happy to be doing it with a visible smile on my face. Nodaway's everyone forgets if it's NOT for us customers stopping in to spend OUR money that they wouldn't be able to get scheduled to work the hours they work/receive a paycheck. This location needs an ENTIRE NEW staff if the owner's of this location wish to succeeds in the right direction. I can't imagine the amount of money the front staff workers has lost this company with their negative personalities. With that being said, I hope that the supervisor of this location take a minute to sit that entire staff down and have a VERY SERIOUS conversation with them and stress the importance of good customer service in a world full of inflation. Because let's be real. . .They are not the ONLY Chipotle location in St. Louis!! If you have cam across my review please drive the extra miles to a different location. A location that has worker that are simply happy that the have a job in...