Honestly, my husband and siblings love to come here to eat hotpot but these last two times have made me very disappointed. The last time i came to eat with my sister and a friend and we were ready to pay the bill when the manager I believe Jay is his name came over and explained to us that we need to keep in mind how much we ordered this time so next time we don’t over order and waste food and make him lose money. Don’t get me wrong we did not want to waste food and we happened to order a bit over this time, but having been here multiple times before we knew we would have to pay a fee and we were okay with that. He was of course nice enough to not charge us but I feel like it ruined my experience, I would’ve just been fine with paying for the wasted food instead of pretty much being lectured. Today I went again and we got our broth and it was extra oily so I scooped some out. Again when Jay came to take it he asked if we were going to keep the oil. I’m confused because I don’t know who would consume that much oil. I told him we did not want the oil and he said next time to order and say less oil ( which we did not know was an option in the first place) because not wanting the oil will make him lose more money, again we did not know it was an option to have less oil if we want it extra spicy. Of course if we’d have known we can request less oil we would’ve. So I’m disappointed that both times this owner felt comfortable enough to tell his customers about how much money we are causing him to lose. You shouldn’t have to go to a restaurant almost afraid or worrying about if you’re going to get talked to for food that’s not finished or oil that you don’t feel is appetizing. It’s sad thats how they treat...
Read more$29.99 for #allyoucaneat meats including unlimited grilled meat stick items (FIVE STARS FOR FOOD) for the amount of food & cuts of meat. The enoki mushrooms are super refreshing. For the grilled meat sticks, we got pork belly, lamb & chicken gizzards-all very delicious. We also got calamari, crawfish (which comes frozen), udon noodles, enoki & oyster mushrooms, beef, beef sirloin, lamb, shrimp, zucchini & clams-all very good! The crab fish were eh, since they’re not fresh, but still ok. NO STARS for service. When we got there, we were the ONLY diners in the restaurant. Following us, came three more tables, four in the whole restaurant. The server, paid no attention to any of the tables. She rarely frequented the floor, was on her phone & inattentive. There was one server, & I must say, it’s time to get a new job. Ready for our next orders, she’d take ten or so minutes to bring us another order sheet, & more moments later came our food. Not cool.
So we’ve been back since, three time diners now. Because the food is delicious. The all you can eat is a great price, but service for this place has not changed. The last time we were here, we sat thirsty, cups empty & watched as the four owners/servers as they ate hot pot themselves. It’s always like this. We made eye contact a few times, & still no refill. I really don’t understand how this place stays in business when the service is so horrendous. People must go back for the same reason we do, the food. Advice, if you’re going to visit, order a shiz ton at once, cause the likelihood of someone coming to check on you till they’re ready to gather their tip, is...
Read moreBEWARE FOOD POISONING Wouldn’t recommend, EXTREMELY OVERPRICED for bad quality food. tables were wiped with dry towels, no cleaner or disinfectant, mixed up our orders multiple times, tried to give us a single table with one pot for 11 people. specifically let them know one of us was vegetarian and needed their items separate, and they kept bringing theirs out on the same plates as meat, half of the items that they “offer” were crossed out and not available. some of the meat items was gray and tasted off like it went bad, didn’t offer us any drinks at all, we had to ask 3 times to be able to order anything to drink, took forever for food to come out, half of the time what they brought out was wrong, food was bland, hotpot bases were flavorless, & when it came to pay, they added their own 17% tip, then pointed to MORE tipping options and said “you need to add more tip here”, 17% mandatory tip when there was basically no service? Came up to us maybe a total of 2 times and just snatched the menu sheet from us, 17% for that service? Sheesh. Thankfully I had been to hotpot in Florida a few times before this and knew what to do because they didn’t say a single thing about it. Everyone else was confused as it was their first time. was planning on tipping more just out of kindness, but was extremely upset at the fact that they basically insisted on us tipping EVEN more after already adding on their own 17% tip which was already hundreds, got home an hour later and started to not feel well, spent the entire night throwing up, 8/11 of us ended up with...
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