KFC — Restaurant in Salem

First of all, I hate to be “that person” who complains about bad service at a place like KFC, but the service here was so bad lately (and esp. yesterday) that I just called customer service to put in an official complaint.

My sister has a lot of GI issues, and the only thing she’s found that doesn’t make her sick are the chicken tenders from KFC. Because this location is closest to where we usually are, we go to this one about 1-2 times a week, always through the drive-thru. The service is usually just okay, but it’s reached the point we’ve decided to stop coming to this one and to instead go to the one by the mall.

The main issue we’ve been having is the extremely slow service. Almost every time we’ve gone, we end up waiting 10-15 minutes for our food. Not only that, but we routinely see other customers who were waiting in the drive-thru line leave without their food because they’re tired of the long wait.

Well, yesterday was especially bad. My sister ordered the 3 pc. tender box (K9) and my brother-in-law and I ordered the single chicken breast lunch box (K21), and we got some cheese curds to try. After we reached the window and paid, we were told to pull forward while they filled our order. 20 minutes later, I got fed up with waiting and went inside to see what was taking so long, especially as they only had ONE customer eating inside. They were just bagging up our order. After they handed me the bag, I told the woman (who I assume was shift lead, but I’m not certain) that their service has been unreasonably slow nearly every time we’ve gone there and I intend to contact customer service about this. Her response was a very rapid-fire and uncaring “sorry about that, have a nice day” before she turned around and walked off towards the back.

Like I said, I’m not one to complain about poor service for fast food places since they all tend to suck, but the slow service and rude staff here are bad enough to warrant a complaint. My sister has worked for KFC and even she was appalled by the terrible service.

We definitely won’t be coming to this location again, but I do hope my complaint will at least hold that employee accountable for her terrible...

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