live@heirloom pizza co. SALINAS — Restaurant in Salinas

I had high hopes for Heirloom Pizza in Salinas, and the initial impression was positive, with a charming ambiance and a promising atmosphere for a pizza restaurant. However, the experience quickly took a turn for the worse.

Service was one of the first disappointments. We had to wait for 15 minutes before anyone assisted us, and our request for a larger water cup was met with a disappointing response, as they were unable to provide one. The size of the water cup that was provided to us was the size of a shot glass. This was especially frustrating for us who prefer water over sugary drinks.

The problems continued with the food. Our appetizers, including wings and cheese bread sticks, arrived after a 35-minute wait, and the quality was very disappointing. The wings were dry and lacked flavor, while the cheese bread sticks didn't taste fresh.

The biggest letdown was the deep dish pizza we ordered, with pepperoni, cheese, and pineapple. What we received was a pizza drowning in tomato sauce, with minimal pepperoni and pineapple. The lack of balance in the toppings was a major disappointment.

To top it off, it took an extended period for the server to bring the check and a to-go box, resulting in a total visit duration of 2 hours. This was far from the pleasant experience I had hoped for when I first walked in.

In summary, while Heirloom Pizza has the potential to be a great dining destination, my experience was marred by subpar service and underwhelming food quality. I hope the establishment takes these concerns into consideration and improves its offerings and service...

I understand that the majority of customers might have had positive experiences during my past visit, and I'm glad to hear that. I'd like to share my feedback to help improve the service even further… Despite giving this place three tries, my visits have been consistently unsatisfactory- mainly due to poor service. On this occasion we visited on a night they had entertainment and paid a $30 door fee. Once seated we waited nearly an hour for drinks to show up and yet - "they never arrived", however, water on table was aplenty. Follow-ups with our waiter and the owner were acknowledged with the explanation of the shift being understaffed. Notably, the bartender (singular) did have his station full with patrons but what struck me odd is that the owners were floating the floor exchanging extended chat and laughter with patrons and personal friends. Here's a tip: when your team is understaffed as was stated, the owner should step in and support the team by helping them rather than partying. Unfortunately, after several attempts to enjoy the entertainment with a beverage and snack in front of us, we ended the evening early by departing with much frustration (less the $30 each cover fee). The worst part was the owner, "Kristin's" dismissive response when she was asked about the status of our order. The lack of empathy led to our decision to leave. I truly hope this place makes it, but it will need improvement. I have hopes in hearing from the owners to help change my view before I give it another try or recommend it...

I went to this establishment for the first time to see old friends performing classic rock. First impression very nice set up actual stage great interior clean bright lots of tables. First issue I ordered a fancy drink from the bar tiny glass ice over the top, tasted great 15$ . OK I decided to have my favorite a long Island......NO only fancy expensive drinks and beer lots of beer 🍺. The food was good lots of big impressive salads being served quickly and other apatisers were constantly flowing out of the kitchen I got a large deep dish all meat pizza, very impressive I had to really focus to finish 2 slices 5 stars for sure. Now I wanted to sit at a table because the bar had only 8 chairs and was crowded and busy. I was told tables were for groups and I needed to be on the list????. So expensive tiny drinks, no place to sit and eat what's not to like. Maybe it's because a band was performing? If you want to spend 100 $ for pizza and drinks for 1 person this is your place, imagine a...