Fox Theater — Attraction in Salinas

I came here on Labor Day weekend for a show; When I attempted to enter the venue with my mother, the man in the picture chose to grant admittance to folks that came to the front after we did. As people of color that are historically undermined and overlooked, this felt like an affront. My mom very respectfully mentioned to him that we were in line ahead of the folks that he chose to grant entry to first. His choice in response was to immediately escalate the situation and threaten to not let us in the venue for saying something. Both my mom and I told him that it’s not that serious; his response was that “it’s always not that serious once you might not get into the venue, isn’t it?”

I have never encountered anything like this in my life, and was very taken aback. After he helped the folks that entered the line after us, he let us into the venue; however, a sour taste was left in my mouth.

When leaving the venue, he was seated at the door (as depicted in the photo here), and he began loudly exclaiming escalatory things to his coworker (a young lady that helped us at the ticket booth initially) including that I was giving dirty looks and that even though this event promotes “one love” he thinks I’m here doing the opposite. I doubled back and asked him for his name. He refused to tell me. I asked the young lady that helped us at the ticket office earlier in the day for the name of the gentleman depicted here. She refused to tell me and acted like she didn’t know what was going on. A security guard with a tattoo above his eyebrow came up to us and began to ask what was going on, I asked him for the name of the gentleman depicted above. He refused to tell me and insisted that he didn’t know.

As someone who has worked customer service/customer facing jobs in the past, I am 100% on the side of the employee under normal circumstances. These jobs are not easy and without their service, we could not enjoy the amenities that we often take for granted. However, this was a HIGHLY unprofessional experience. Rather than calmly and finitely articulating to us his reasoning for taking a customer that came after us, he chose to escalate the situation unnecessarily and threaten to not let us into the venue after we purchased our ticket. Furthermore, his colleagues that refused to de-escalate the situation and/or provide me with his name (their response was “I don’t know what you’re talking about”) are a part of the problem as well. Upon leaving the venue, SEVERAL folks that were at the same event and are from the area came up to me and said that the people that work here are highly unprofessional and it’s been like this for years.

I don’t know who has allowed this type of nonsense to happen for so long, but the conduct of your employees is highly unprofessional and inappropriate. I will continuously dissuade folks from going to this venue. The only reason why someone should come here is if they want to be...

Went to see Rob Schneider here on Saturday. There was a lot of technical difficulties, but it added to the show. Anthony was a good sport about it. My main issue was that there was 2 drunk girls talking loud behind us for the whole second half of the show. To the point where we couldn't hear alot of what Rob was saying. Employees definitely heard, because I told them, and so did another patron, but the employees didn't do anything.. they seemed scared to say anything. Many people around me were upset and were trying to shut them up as well. In the end the employees or security should have escorted them out. Please train your employees better on this matter. The tons of technical difficulties were fine. But those drunk women ruined the end of the show for me and a bunch of...

The show was excellent. The seating was the worst. Row P in the Upper Terrace is in a flat section of the theater and has a flat floor so we were trying to look through many rows of heads. The show had a lot of physical comedy so seeing the stage was essential. We ended up getting up from our seats and standing in the back for 2 hours along with about 10-15 other couples who couldn't see the show. For $70 per seat it's asking a lot for little return. Get better seats, or stay at home and read the reviews afterwards. Either way you'll have a better view. That said, the Fox is a beautiful theater. Clean and great atmosphere. The bartenders were friendly and efficient, the staff ran the line very well by checking IDs outside while we waited and reminders to have tickets ready...