Starbucks — Restaurant in Salinas

This is my first bad experience with this Starbucks but it’s still a disappointing experience. I was ordering through drive-thru and the person taking our order was rude from the start. My mom does not know English but I do, she was telling me what she wanted to order and as I was telling the worker the Order she started giggling. When we pulled up to the window she said the Order would be 13 dollars with some cents. My mom gave her 14 dollars but the worker didn’t give us change. My mom waited for her change to be handed to her but the worker just gave her a weird look. The worker then said that we gave her 13 dollars even. My mom said she gave 14 dollars but the worker gave us attitude saying we gave her 13. After she said that she then proceeded to roll her eyes at us the aggressively hand my mom a one dollar bill then slammed the window. Like I said I never had a bad experience at this Starbucks till now. I did try to contact a manager but it was a “supervisor “ who picked up saying that they are on vacation, I told them what i experienced, then she said “I’m so sorry that happened to you, I’ll talk to them about it” i wasn’t done talking and they hung up on me. Now I’m thinking it was the same worker who treated us that way. I hope this worker hasn’t treated anyone else like this, and I hope they learn better...

I'm not really a person that cares to put on reviews, but i live in Williams rd. so i always pass to this Starbucks and the vibes always get to me the customer service is awful. they just hand you your drink like their not in a mood. Keep an eye I've seen a lot of bad customer service reviews so the manager needs to do his job or he just doesn't care .They should really care because customer service is really important. Another thing a want to add they don't smile not even thank you have a nice day. Especially the girl with brown hair she just died it orange , that girl has a problem with herself because she always gives me bad looks. nothing personal but hopefully this high school...

This is hands down the best Starbucks in the city! Even when the lines get long, they move fast, and the service is absolutely amazing. Honestly, the main reason I keep coming back is because of the incredible staff—the employees here are always so kind, respectful, and welcoming. They greet everyone with a smile, a “good morning,” and genuine warmth that really makes a difference. The drinks are always made perfectly—just the right temperature every time. The food is great, too! Sometimes it’s a bit hot when I get it, but that’s no issue since I usually eat once I get to work anyway. Overall, the staff, service, food, and drinks here are all top-notch. Definitely a 5-star...