Salinas Fairways Golf Course — Local services in Salinas

The course conditions are generally fair for the pricing so this review isn't a reflection of the course itself I have no issue with the course. The issue is with customer service/management/ general manager. I booked an online tee time through the course website for a foursome and pre-paid, come the day of play, I only had a threesome. No problem I'm told by the front staff, a young hispanic male tells me I'll get my refund of $51 for the unplayed round. I said cool but I'd rather just take a round voucher instead don't really care for a refund, he says no worries we'll issue a refund. This is a Saturday, the following day I get a phone call from the same kind gentleman to confirm by bank card info and to say he's issued a refund and it should go thru in 3 days and to call back and get in contact with the general manager if I don't get it. The refund never processes so I call 3x in two weeks and 2x a middle to late aged caucasian male answers the phone and is rude and condescending says "they don't issue refunds", after I explain as above, says he'd leave a message for the general manager to call me back, gets my name and #, and literally hangs up on me before I'm finished with my sentence, does this two times in two weeks. I never got a phone call back from the general manager and I never get a refund. I don't even care for the measly $51 dollars, all I wanted was a round voucher to catch another round. It's the principle and treatment of your core customer that matters and for that they get a lone and deserved 1 star for the rude, condescending attitude and the inattentive, unresponsive...

BRING WATER! I have never played at any course that doesn't provide water coolers intermittently throughout the course, much less during 100+ degree days. Even at the club house the only option (besides buying plastic water bottles of course - you would need about 10 in this heat to get through 18 holes) is an overflowing moldy water fountain.

While the greens were expectedly dry, the course was fine and pretty easy. Unfortunately most public courses don't have anyone moderating speed of play, and we were stuck behind a group that was beyond absurdly slow, not offering to let anyone behind them play through. This added at least an hour to the game. For the price, I've played at much nicer public courses with more inviting club houses - it's not exactly the spot I'd want to relax at after a long hot day...

I was just there and was in a party of 2. I let the older gentleman at the front know it was for 2 but I guess he didn’t hear me because on hole one another employee let me know I only paid for one which I understand just a misunderstanding. However when I came back from playing the older gentleman from before was incredibly rude and made it seem I was trying to “play” him when it was just a misunderstanding. I’ve never played here before and it was my first time, and I know that it was just a small little communication issue but to be that rude to me was just super unprofessional. You guys need to...