Little Caesars Pizza — Restaurant in Salisbury

I made an online order on 08/10/24 and online they do not allow you to change the amount of sauce that goes on your deep dish. So I called immediately after placing the order online, about 3:30pm, to ask if they could fix my pizzas. They said they had my order and that it could be changed. I said ok and made my way there. It was a Saturday so it was busy and I went in and had no idea how to work the online pick up thing. The guy working the cash register helped me at the front. I get my pizzas and leave. When I get back home I open the boxes (maybe 20 minutes later so near 4pm) and see it was sloppy and the pizza was dripping in sauce. I called back and asked what can we do to remedy this bc I can’t come back today. The gentleman on the phone said he needed to ask a manager (I didn’t get any names and that’s on me) because I told them I couldn’t come back today if that’s what they required. A couple minutes later he said his manager said that it was ok and they took my name down. The guy assured me that I could come back in and pick it up another time. I called back in a few days later and the manager on the phone says he has no idea who I am bc no one wrote my name down, that I should have gotten a name from a manager, that the pizza HAD to be brought back in the same day, etc. I asked him how would I know this if I didn’t work there and his employee told me a lie to get me off the phone and did not follow protocol or inform me that if the pies weren’t returned THAT DAY then I would not get a remake? He said he wouldn’t know whom I spoke to and I gave him the exact time and day I was there (less than 3 employees were there) and a description of the person. The manager said I could be describing anybody (5ft six, blueish eyes, long hair). I said there was only a few employees in that day was he being serious? He said they deal with a lot of fraud and then put me on hold for five minutes “claiming” he called every manager, including the general manager WHO QUIT, to see if they remembered speaking to me. Seemed like he just put me on hold to make me think he was ringing up half of Salisbury, but okay. In the end he told me I should have gotten a name, to which I told him if his employees tell me they took my information and did not tell me what I needed to do to get a refund how would I know? Said so sorry he could keep talking to me on the phone but would not be able to help. Also said if a refund is needed in the future that I need to get the name of all employees I spoke to, plus bring the pizza back ASAP or I would not get a refund or a remake. Crappy service, the pizza was not made how I was assured it would be made, do not trust the employees to do the right thing EVER and this is from the...

Food was great, service sucked! I placed my order online at 8:38 pm, and was notified that it would be ready between 9:00 and 9:05. I get there a little before 9, and waited. Side note, my son placed an order at the same exact time. We literally hit "Place Order" at the same exact time. When we walk in a little before 9, my son's order is already in the pizza portal, ready to go. We wait until 9:05 and ask about my order...we're told 10 mins. So I take a seat. My husband asked 2 other employees, at separate times, when the order would be ready. He's told "we're waiting on the bread." 9:32 is when my order is finally ready. 58 mins for 2 pizza (One cheese/One pepperoni) and 2 orders of crazy bread. The worst part, is that the only difference between my order and my son's, was the 2 orders of crazy bread. Does it take over 32 mins to cook crazy bread? I don't see how when it usually seems almost raw. It's worth mentioning that, no less that a dozen people came and went while I waited. Very blasé attitudes (from all 3 employees) about the order being 27 mins longer than what the app said, and 32 mins longer than it took the other order. Wasn't even offered the consideration of an apology. Very...

I have never had a problem here and if I did it was handled in a timely manner. For the whole not wearing gloves while making a pizza , it’s not osha dumba$$, is it a construction site ? No i do believe it is a pizza shop. And go to Pizza Hut or dominos or pats or papa John’s and just like little Cesar’s their cooks AlSO DONT WEAR GLOVES while making a pizza. So ashamed of people trying to belittle the staff there when all they are doing is their jobs so like any customer who comes in they can pay their bills. I’d like to see the people who are complaining about the whole glove situation actually make their own pizza, bet ya they wouldn’t know where to start. So to be completely honest, if it isn’t a positive comment or a heads up for the staff cus your order was a little messed up, don’t complain or make a rating about it. Cus just like everyone else out here the employees are only trying to do their jobs so they can pay...