McDonald's — Restaurant in Salisbury

I believe that one can tell the most about the quality of an environment based on how they react when something bad happens. I swung by on my lunch break because it was quick convenient and close by. There must have been a little mix-up between bags, and I ended up getting chicken nuggets instead of my fish sandwich. I didn't realize it until I got back to work and didn't have enough time to double back so I called to ask how to go about it as Im pescetcetarian and can't eat chicken(I'm personally of the mindest that if I can't kill it and clean it myself, I probably shouldn't be eating it, but that's just me). The manager on the phone was very polite and told me to bring it back later in the day. And so I did, and I don't know if it was the same manager or not, the day was very busy and I was not about to memorize someone's voice lol. Anyway, the person who took care of me at the register was very polite and prompt about it, although I was very careful to not let any frustration(hunger, it was after work that I was able to go back) because neither he nor I needed high blood pressure over a silly sandwich.

Long story short, they mixed up bags to something I can't eat, and we're very professional and quick to make things right. Overall I've been pleased with this particular location, and this is the first time they've ever gotten something "significantly" wrong to the point I needed to call to ask how to go about remedying the situation. Now my belly is full and I can move on...

Today I had really good nuggets from the Tilghman road location, and it confirmed what I’ve thought since moving near the Nanticoke Rd location 5 years ago: the nanticoke rd location does not ever make fresh nuggets, they’re always re-microwaved and hard to chew. And it’s almost like they have sat there for HOURS! And if you think I’m playing, TRY THE NUGGETS at the nanticoke location they’re sponge-y and hard! And no, I’ve never sent them back or made a complaint because I don’t want to be cumbersome but seriously management you’ve got to reinstate some bare minimum standards to the food. It’s been 5 years of sub par fast food. The food coming out of the nanticoke McDonald’s is always spongy and hard! It would be one thing if the food came out the window in time, but they’ll literally make you park and wait for an order just for it to be old which makes no sense. Also nuggets are marketed towards kids, and I thought about all the FOUL chewy sponge nuggets kids have probably had to gum through for X amount of time. It’s just wrong! I could see if there were unfresh nuggets just at closing time, but it’s literally the same at 1pm vs 4pm vs 6pm vs 8pm and so on. When does it end? It’s been FIVE...

UPDATE: I've changed from 1 star to 4 stars because it appears they got rid of the rude employee(s). I have been having a much better experience here in the past few weeks. Also the staff during the day have always been awesome!

Old review: Tl;Dr: extremely rude staff the past month, sloppy food, don't come here past 6pm

I've been coming to this McDonald's since I was a kid, when I moved here. They remodeled and it's been great, however in the past month or so, I've dealt with on 3 occasions the most rude people I've been served by in my entire life. They literally weren't replying to my questions with words, just grunts. The late night staff need to be changed, when I come at night it's the worst. The food is disgusting and sloppy, the fries are literally cold, not even warm, and they messed up our drinks. The lady that takes your order doesn't confirm the price just holds out her hand for your card and no words. Seriously the staff must have changed because this has just been awful....