Great Harvest Bakery and Cafe — Restaurant in Salt Lake City

I was excited to support this bakery and placed an order for dinner rolls for my Christmas dinner. I paid for the order the day before and went to pick it up today, only to find out that my order had been lost. While I did receive a refund, the situation left me scrambling to find a replacement at the last minute, which was stressful during the holiday rush.

As a new business, it's so important to ensure orders are handled properly. Customers like me choose to support local businesses because we value what they bring to the community. I could have bought dinner rolls anywhere, but I specifically chose this bakery, hoping for a great experience.

I share this feedback not out of frustration, but because I truly want this business to succeed. Following through on orders and maintaining reliability will help ensure customers return and spread positive word of mouth. I hope this is a learning experience, and I look forward to seeing improvements...

Ordered 5 sandwiches, sugar cookies, and drinks for lunch yesterday, Saturday afternoon around 2 pm for dine in. There was no line and few people were in the restaurant. Four of the sandwiches came out right away. After five minutes, we walked to the counter to let them know we were missing a sandwich. They acknowledged and said they were making it. We went back every five minutes on three separate times asking nicely. After 20 minutes, everybody had finished their meal, except my son, who still didn't have his sandwich. They finally dropped it off at our table with no apology or explanation. Bizarrely poor service. The sugar cookies were...

I’m so disappointed. I waited 35 minutes for a sandwich. THIRTY FIVE. I ordered a half BLT and it took so long. 3 people got their food before me. Not only that-it is the size of a sticky note. It is legit tiny. Not even worth 3$ let alone 8. So disappointed. I work down the street and I will not...