Rico Brand — Restaurant in Salt Lake City

They used to sell the BEST tasting flour tortillas with the most amazing texture! Although they were often difficult to peel apart when trying to get them out of the bag, I decided they were otherwise too perfect to care about that sort of detail. I've bought them for years. However, I recently picked up another bag from the grocery store and they changed them! Now, they look and feel and taste like every other store bought flour tortilla out there! All the while, they're still labeled as "home-made". I'm going back to my old ways of actually making them in my home because the one exception I made is now no longer an option. They're shameful. Not good. Not unique. Not anything...

Purchased nearly $30 of RICO Foods at a store across from the hotel I am staying. Harmon’s is where I purchased these items. The Loco Roasted Salsa was one of the items and had an expiration date 5 days later which was 3/8. When I used it it tasted really bad. It was obviously very old. I noticed that the lid was pushed up with some kind of gas. Harmon’s would not help me. I called the general number for RICO Foods and the lady was useless. She appeared elderly and had no idea how to help me!! No customer service? I’ve given you a lot of business...

Rico used to be my go-to, and I would purchase their enchiladas, salsa, guacamole, rice, beans, sweet corn tamales, or tortillas every week. Unfortunately, quality has continuously declined over the last two years. Instead of chicken breast, products were filled with cheaper cuts, and portion sizes were trimmed to the bare minimum. My final purchase was the chicken enchiladas with green tomatillo sauce. The entree did not contain any chicken and was inedible. I'm sad I can no longer support this...