Uinta Brewing Company — Restaurant in Salt Lake City

Updating Review based on recent experience 4/17/25. Old 2-star review at bottom.

I was never going to visit this place again because I had such a terrible experience previously. However, a co-worker had grabbed a table and said he was buying, so I decided to give them another try. This time, a server stopped by within a couple minutes of me sitting down with a water (without me asking or waiving her down). She then asked if I was ready to order. She explicitly said that I did not need to mess with the QR code. She checked on us every 5 minutes or so. She made sure our drinks were full. She used a tablet for us to pay, but unlike previously, we were able to enter a custom tip. I think the server's name was Erin. Absolute amazing.

I thought the food and beer was good. My complaint is the systems in place for service. You are supposed to scan a QR code at the table, place your order, pay for it (including choosing a tip before receiving food/service), then wait for servers to bring out your food/beer. You can NOT leave your tab open (if you want to order more beer). You can NOT wait to choose a tip till after seeing how the food and service is. And, you can NOT enter "special requests" (such as no onions, etc.) when using the QR code. I finally waived down a server after 15 minutes to place my order "the old fashion way" (they ignore you assuming you are using the QR code). But, he made me feel like I was a bother and a nuisance for not just ordering through my phone. (He only checked on me if I waived him down. He never voluntarily checked on how I was doing.) Then, when I went to pay, he said "I have to choose the tip before I hand over the tablet. I'm going to give myself 20%. Is that OK?" How freaking awkward. Giving the food/beer 4-5 stars. Service was relatively quick 4-5 stars. HOWEVER, the online ordering, automatic tip, etc. is a solid 0 stars. Definitely...

I approached the entry to the restaurant to read a sign that said "Order here". After placing my order for a breakfast burrito, tipped the hostess/cashier(?), I tried to seat myself as most of the restaurants in the airport do. Jessica told me that I ordered to-go. I said, "you didn't ask". After a visible and audio expression of being put out or disappointed, she said "well you can eat here then".

I seated myself near the window waiting for my food and shortly after, a server with a European accent asked me what I wanted. I explained to her that I wasn't given a choice and I was just going to eat here once my "to-go" food arrived. She then told me that I could but if it got busier I needed to take my food and leave. WTH? 😆🤦‍♂️.

Determined to figure out where this went wrong (because it was either too early in the morning for me and I missed a sign or the cashier didn't ask me if it was for here or to go), I wolfed down my food so I didn't put anyone else out. I checked the front entrance. Of course there was nobody there just like when I showed up.

Apparently nobody decided to turn the sign around that said "Please wait to be seated" as it was almost flat against the wall. My $15.00 breakfast burrito after tip wasn't that great either.

@Jessica: You couldn't have been less friendly or accommodating. I know 8am is early, but before you scoff at someone just trying to get food, try turning the sign around so people who haven't been here before know what's going on. I've worked in restaurants before and this was just weird.

@Server Lady: No, I'll leave when I'm done eating (which was fast because you made it super uncomfortable).

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Loved CBass as a bartender! He was great! Hope the wedding goes well! Marissa while not my waitress showed exceptional service in regards to her customers.

With that being said there were issues. Amber the General manager was rude to her employees. Mostly barking orders at them. She needs to be supportive but stern. There was no support and no balance. Walking around with a backpack and a over button shirt didn't help when other employees are in uniform.

The hand gestures from Callie were not understanding pretty much throwing a hand out in front of Zach. A simple excuse me would've been fine. Do not treat your assistant GM like that. This is also a restaurant. Callie Do not leave your kit Kat in the wine fridge.

With that being said Jared you know who you are. I have emailed your corporate in regards to this issue. Hiring a GM Infront of an assistant manager who took care of the place while the position was being filled is not a great form of how you treat staff. I believe Zach would've ran circles around Amber because he's the only manager I saw doing work, and being a manager. Amber you could learn something from him. I will be contacting SSP in regards to the issue until it's resolved.

Also I will be periodically coming to this airport in the next coming months for work so I will be checking in. I don't want this review to be used as an argument between staff members. You know you can do better so don't take it out on the staff under you. I will find out and will be...