Chick-fil-A — Restaurant in San Angelo

I was excited about getting a Chick-fil-A on this side of town but so far---the speed has been a real problem. They may still be working on this but their new "Mobile Order" lane needs some real fixing. Both times I've used twice and both times I've watched plenty go through the Drive-thru lane ahead of me. You would think making a mobile order would be faster with it giving the store a heads up you are on your way. Other customers may have caught on to the same idea I had because there is always a line for drive thru, but the mobile order lane is next to empty---something needs to CHANGE. This last time I went, I was picking up food for the bf before he had to go in at 1PM and I could NOT get through to the mobile order lane--it was bottlenecked. If there were people needing to get into the mobile order lane---it was blocked by people getting to the drive thru lane. So I parked, and changed my order to Store Pickup---there was a line there as well. By the time I got home---he wasn't able to eat his food. They are still new so I'll give them another shot but for now, I'll use the Knickerbocker location instead even though it is farther. :( Don't go...

UPDATE a month later. I am extremely disappointed in this chick fil a. I honestly didn't think they could get worse but after a couple of months I think this is the norm with this particular location to be unorganized and SO slow. Slow enough that my frosted coffee was halfway melted by the time i got it. When you have a limited amount of time for lunch, waiting 20 minutes for a sandwich is frustrating. Especially when you do the mobile order prior to arrival. I have tried to remain open minded but after multiple visits and never having a normal experience for what chick fil a stands for I think it's time to just accept this chick fil a is just another fast food chain... spend the extra time to drive across town to the one on sherwood. They seem to still understand what chick...

WHY do I keep coming to this location?!?!?!? I have been here atleast 5 times since they opened, hoping it would get better, and it continues to disappoint. Cashier was sweet but completely messed up our order. 3 items were missing and one item was completely wrong. Once our order was fixed, the bun on my sandwich was soaked in grease to the point that the edges were yellow and wet. When we tried to find a table, they were all filthy. A large youth group was just leaving, so I get it. However, when the crew leader (young man wearing a blue shirt) came to clean my table, he did not speak or look up. In general, all the workers seemed miserable. Not the chickfila vibe everyone expects when they walk in. **Drive the extra few miles and go to the Sherwood or...