Whataburger — Restaurant in San Angelo

DO NOT ORDER DELIVERY DIRECTLY THROUGH THE WHATABURGER APP!! You will be charged the 5.99 delivery fee which isn’t necessarily the problem.

The problem is WHEN, not if but WHEN, the store forgets one or more food items or an entire meal and you call to inform them of such their immediate response will be “We won’t be able to do anything about that but let me talk to my manager.” Then as you sit there phone in hand and mouth agape at the fact you were just told the store had no intention of doing anything to fix THEIR MISTAKE, the manager gets on the phone to tell you they have no way of initiating a delivery due to it being a 3rd party arrangement then sits there silent as if waiting for you to just simply say “Oh ok my loss, sorry to bother you!”. I finally broke the awkward silence by having to ask if I drove up there if I could pick up my missing items which I was told I was welcome to do but did I get even so much as a “Sorry!” Or “We apologize” or did I receive coupons for a free item for my troubles? That would be a big NOPE.

IF YOU MUST ORDER DELIVERY USE DOOR DASH, UBER EATS, or SAN ANGELO TO GO that way WHEN you are missing items you can either get your money refunded or they will reschedule a trip...

heard that this is the best burger in Texas. Where to begin. The interior of the restaurant looked like it was run by overly stressed new parents in that it was filthy and appeared to never get swept. Fries and trash all over the floor. Food took 20 minutes to make its way to me and the wife. I ordered the patty melt combo and my wife got a tenders combo. The onion rings in my combo were a 50/49/1 ratio of grease/old bread/actual onion and cold. My wife's fries were the bomb... for like 4 seconds. What the heck causes Whataburger fries to Insta -freeze and go limp like a bad date? Don't know what's going on there.

My wife's tenders were the best thing coming out of this burger joint. They weren't oily or greased up... but this place isn't called Whatatender.

Patty melt tasted like a wet carpet covered in cheese.

Tell you what. I'll stop. I'm not from Texas. I haven't met very many decent people that can't go 4 sentences without talking about how texas is the best country in the US or how Whataburger is delicious. But if any of you rootin' footing cowpokes get a chance to leave this backwards state, fly to the upper midwest. They have white castles there to ease the transition to better...

The food would be good.... If they ever got the order right.

I have not been through the drive through at this location and gotten a correct order yet, and this has been my closest Whataburger for 3 years now.

Not only do they mess up my husband's semi-complicated order, they mess up my extremely simple one as well, after confirming several times what it was we had ordered.

I don't know why there is a problem with the drive through, but it's bad enough that we won't be returning to this location.

For the record, we never have trouble when we go inside, but there are sometimes reasons to go through the drive through instead.

Photo below... No jalapeños on my husband's burger, after confirming what he wanted 3 different times. Mine was supposed to be plain and they still put mustard on it, and I didn't get the side of gravy that I ordered and paid for. He took mine back, and we didn't realize his was wrong too until after he'd left home.

Edit... Even better/worse... My husband got my replacement burger with "pickles on the side" (his mistake, since I can't eat them at all) and they still put pickles on it AND on the side... At least there was no mustard...