Dairy Queen — Restaurant in San Angelo

We travel full-time from state to state & go to many Dairy Queen locations. We had never been to Texas before & so this was our 1st Dairy Queen experience in Texas. We always have our big 135 pound Brazilian Mastiff puppy with us who equally looks forward to his Dairy Queen "Pup Cups" as we do our ice cream treats. I decided to go inside & order for take-out. This Dairy Queen location was BY FAR the CLEANEST Dairy Queen we have ever been too. I was highly impressed! I was the only customer in at the time as it was the middle of a weekday. There were 2 employees there at the time. The cook & a lady doing some prep work. I got my order & noticed the Pup Cup was lighter than any others I've had so far. Not a big deal I figured because it was up to the top full. I went outside to our truck to give my puppy his treat & I realized the Pup Cup wasn't ice cream. It was only Whip Cream. This was a 1st for me & I figured maybe they made a mistake so I went back in & both employees were busy doing stuff. I patiently waited a couple of minutes for one of them to look up as the cook was facing my direction but he never glanced up to see if any customer was there. Neither did the lady in the back left. I moved around a bit as to get noticed & that didn't work any better. So I then politely spoke & said "excuse me" MANY times. Each one louder than the previous time. I spoke so loudly that I began feeling as if I was being rude but still no response. By now I felt I was either intentionally being ignored or they were really bad at paying attention for any incoming customers. Either way I had had enough after about 5 minutes of standing there. Not once did either employee check to see if any customers had come in & were waiting. I decided to shout out "Hello?!" Finally the cook looked up & in a much quiter voice called out to the lady employee who somehow was able to suddenly hear sound. I finally asked her if this was a standard Pup Cup of theirs or was it supposed to be made from ice cream. She looked at me funny & said "it's standard". I told her this was the only place to substitute Whip Cream for ice cream & she just stared at me so I walked out & will never be back to this location no matter how many times I'm in the area. VERY POOR...

I’m very disappointed in our experience here. We typically go to DQ on Sherwood but were on this side of town so figured we’d stop for some dinner to go. We ordered (1) 1/2 lb. Jalitos Ranch burger combo, (1) 1/4 Hungerbuster burger combo, (1) patty melt combo, (1) kids meal chicken, and (1) kids meal steak fingers. We ended up only getting the Hungerbuster meal and kids chicken meal correctly. Instead of kids steak fingers, we were given chicken, my husband was given a 1/4 lb. instead of a 1/2 lb. and my patty melt was NOT a patty melt at all. It was legitimately some toasted bread, an unmelted slice of cheese, slathered in mayo, a patty, and raw purple onion instead of grilled onions. Seriously? We spent $40 for our order to be all wrong. I understand people make mistakes but my goodness, this was a terrible experience and I don’t believe we’ll be going back. I’m sharing the photo of my “patty melt” because honestly, it’s...

The staff seems really distracted, and tends to mess up the simplest of requests. When asked to put light mustard on a burger, they instead decided to put a fat glob in the center to try and deceive me. Then when asked for a chocolate Dilly Bar, I was given a mint chocolate Dilly Bar, simply because the employee didn’t pay attention. Finally, I asked for a kids dipped cone. Simple. Doesn’t take much time. But when it came out ten minutes later, the employee used the excuse of “ice cream rush in the drive-thru.” Since when does the drive-thru take precedence over waiting customers in the lobby? Especially when it takes less time to make a kids dipped cone than it does to make a blizzard or a sundae? I would gladly remove this review and leave a higher one, once attention to detail is applied, and all customers are treated with the utmost respect, rather than...