Subway — Restaurant in San Angelo

Placed mobile order at 1355. The app said “ready” for pickup at 1415. Arrived at 1420. The short young Hispanic female asked me for my name for the mobile order. My sandwich hadn’t even been made yet. I asked about the app and maybe if there was a problem with the app as this is the third time this has happened to me. Her response was “The app will always have a pickup time”. I said okay, if it says ready why isn’t the sandwich ready? That defeats the purpose of order ahead. She proceeded to argue with me and tell me she has nothing to do with the app. The older white lady laughed. We had ordered a meal with nacho cheese Doritos and sun chips cheddar. She pointed to the chips and said “these are the only chips we have until tomorrow”. There were regular potato chips and sun chips garden salsa. None of the chips we ordered. She said “unfortunately” sighed and went to the back for the remainder of our visit. We sat and waited for 15 minutes for the sandwiches to be made. The drinks we ordered were also not available. There was no ice in the ice maker. Went to fill my cup with brisk raspberry tea only for water to come out. Dumped my cup and opted for Starry. Requested cucumbers instead of pickles. Got pickles. Asked for no red onion, got red onion. Ordered pepper jack cheese for provolone. As we were leaving the older white lady very loudly told us to “have a great day”. It was fine in a manner to be condescending for their mistakes. If I could give the knickerbocker location zero stars I would. The knickerbocker location is the leprosy of the subway locations. The best part? The bottom of the receipt says they’d love to hear from us but when you type in subwaylistens.com the platform is “under construction”. You cannot contact anyone through the app or website....

Best sandwiches and friendliest crew! Thank y’all for always getting it right!

UPDATE 7/11/24

I have never in my history of doing business with Subway been trreated so nasty as I was tonight. My order was placed online and to be ready at 6:20. I called to confirm they had it and the clerk assured me they did. By that time I was already pulling in. I waited until 6:45 and went inside. The black girl working hatefully told me my order would have to wait until the patrons inside were taken care of (these people walked in as I was sitting in the parking lot 15 + minutes after my order had been placed). The young man at the register apologized for her attitude. I went back to my car as I had a toddler in her car seat so had requested curbside. I waited until almost 7pm went back inside with my toddler granddaughter. They were just at that time making our sandwiches. They looked awful and my granddaughters pizza was burned and thrown together by the rude girl as I stood and watched. I even had left a $2 tip because I had asked for curbside. I want that tip refunded. I will never eat there again. That used to be the best subway in town. It is no longer. When I asked the young black girl her name she refused and said she didn't have to tell me her name. They did not have name tags. I was in tears by the time I left there while the customers that had come in after I went in stood by and witnessed this awful customer service. The manager Kim something is all the guy could tell ne was not there. I asked. She also mentioned they had to take care of drive thru ahead of me ?there had been no cars enter drive thru since I had parked. If inside and drive thru take priority ahead of any and all online orders why...

I went to the Subway on Knickerbocker at around 5:30-6 today Monday December, 21 and got horrible service. I went through the drive-thru and old, middle aged looking, man told me to wait a moment and I didn't mind. Another 10-15 minutes later he returned to take my order and rushed me as I tried to order for three people. He even raised his voice at me and my friend. Once I got to the window and presented him with a coupon, he raised his voice again and said "you should have told me you had a coupon when you were ordering". I hadn't been to subway in a long time and was unaware that we had to tell them we had a coupon, plus we were rushed so it totally had crossed my mind. Either way he kept being rude and said they kept having that issue with other people and they had to "void" orders. Obviously that was a red flag for me. It's not the Customer's fault for being unaware of stating that they have a coupon and if they kept having the same issues with others, did he not realize that the issue was the way that they were dealing with the situation??? I ended up cancelling my order and left. I will not pay for...