KFC — Restaurant in San Antonio

This was my first and last time at this location. In fact, KFC. Your team shift leader Angela was sitting at the desk visible to the counter. My family and I walked in , and we had ordered online , so we were waiting until Angela had noticed us because she was the only one there in the front. We stood by the counter before saying anything for a good 5 minutes. Angela was on her phone and glued to it. After waiting for 5 mins, I decided to tell Angela, "Hello, is there anyone here to help us?" In a very nice mannered tone, Angela proceeded to be on her phone and then looked up at us from her desk to ask us, "What did I want to order?"I tell her we ordered online and are just waiting for our mobile orders. She looks across the kitchen to see our items sitting there and tells me,"ma'am can't you see, they're making your food right there?",I tell her politely ma'am I didn't know that was my order and that i didnt see anyone but her, she then tells me there was a worker there the whole time we were standing there. Mind you, there was nobody but her in the front. My mom and I both told her there was no one there. However, Angela still persisted that there was someone, and then she told us well they were in the back getting our food. Ok, again, i didn't know that? She proceeds to carry on , and she gives me my bag and puts my drink inside of the bag (which never happens). As I grab my bag, she tells me not to snatch it out of her hand. I tell I didn't snatch nothing from her. She goes off saying how rude I am, and I need to get out of her restaurant. You can hear her talking in the background, saying it's on sight if i see her again, i don't know whether or not she was talking about me but considering the interaction we just had makes you wonder. It is very unprofessional to talk like that in the workplace. All of this is happening because she said she was having a bad day because of her mom being in surgery, and she was busy texting her boss, and then she changed it to her family member. I understand we all have bad days, but I did not deserve to be treated in such a way. I'm sure none of this will matter to your employees, but it should. Your team shift leader Angela needs an evaluation and to be trained better for unpleasant days. I also apologized for what she was going through. She had no kindness nor customer service installed in her that day. We get that the job can be demanding, but there is no excuse for how...

I stopped by during my lunch break and was thrilled with my experience! My order was ready the moment I arrived. The staff was incredibly friendly and laid-back, and I especially appreciated the team leader, Sarah (if I recall correctly), for her welcoming demeanor. Plus, my food was piping hot and fresh! I'm already looking forward to my next visit.

Wish I could leave another review but here's an update!!

I've been going to this wonderful KFC almost every Friday! Out of all the restaurants I dine in, this one wins! The staff is super friendly and welcoming! While eating my delicious lunch, one of the employees asked how I was doing, which made my experience even better! My meal was hot, fresh, and very delicious. The restaurant was clean and inviting, and I loved the music choice; it wasn't too loud or too quiet, so I could enjoy the music and watch my shows. I'm sad since it's my last time eating at this KFC because I'll be starting a new job on Monday. Great food, fantastic staff—hopefully, one day,...

Okay this is my second time at this location and I am 1000% satisfied this store location has it locked down on point. I forgot the lady's name that helped me the first time but she was real polite and asked if I needed anything I just asked if I could get fresh chicken and she said of course it was going to take about 12 to 16 minutes which I was fine with and she said okay I'll let you know when it's done that's the best KFC chicken I have had in years it was fresh it was hot it was wonderful so the second time I asked a young man at the register if I could have fresh chicken and he checked with the cook and he said it'd be out in about 10 minutes will needless to say it was a great experience he was polite and asked if I wanted it dark or white meat and no extra charge . I'm going to tell all my friends in the neighborhood on my social media platforms to come to this location to be a...