Lee's Kitchen — Restaurant in San Antonio

We have been ordering from Lees since 2009. Always had good food and excellent service until the last month or so. I made an order a few weeks ago and the chicken was dry and service took longer than usual. A few days later I ordered again and let Sue know. She apologized and made sure our order that night was fresh and on time. Keep in mind that is the only time I had complained in 10 years. I ordered our usual again lasnight and when the food came it was hot amd quick however the chicken and rangoons were again over cooked and over breaded. I called to speak with them and ask if they could remake it because we were not going to eat the food that was delivered. I was told bt Sue that they had gone through hoops for us to make sure our food was hot and fast. I told her that yes it was hot and fast however it was overcooked. She then told me that it was probably best that we find another place to order from. I told her that after 10 years of being a customer and oredring multiple times a month that I couldnt believe she was telling us to go somewhere else. She then stated again that they had done all they could and to find somewhere else to order from. I explained to her that i thought that was ridiculous since again we had only complained once before this and still kept ordering. I told her that I would be writing a review and would let other consumers in the neighborhood know that they do not value long time customers. She then stated that I was being rude and that I was not in the right to give a bad review and that it was slander. She then tokd me to have a happy new year and hung up. I will never order from them again. Hopefully we can find a restaraunt in the neighborhood that will value long term customers. I guess our 40 dollar order multiple times a month...

I usually order chinese from this restaurant since I work around the area. Today I stopped by close to closing and order the General Tso with middles after I asked if I could subtitute the noodles for the fried rice. Got the order and left. Got home to discover the General Tso dinner had fried rice instead of the noodles I ordered. She repeated the order with noodles at the time's order but I get the fried rice. I called the restaurant and she explains she made a mistake by noting on the ticket fried rice and not the noodles as I order but I should be okay with this mistake because she did not charge me the 2.50 for substituting the noodles for the fried rice like she do me a favor. When I did the order she never mention the noodles would be extra but I was going to pay the extra because that is what I wanted with the chicken. She even tells me she gave me extra fried rice. She goes on and on about not charging me for the noodles and the extra fried rice. She stains tells she made a mistake she is human and is trying to get all the orders done because they are in hurry to finish for the day and are in hurry to go home. I explain that the explanation given did not seem good enough since i was not provided with good customer service and why should I be given something I did not order. She never say she apologize nor offer a resolution. All I kept hearing was they were in a hurry to close and go home for the day. They just lost a customer and will spread the word about the bad...

The first time I ordered delivery. I received my food in 1 hour just like she said. I thought the container it was in was rather small for a 'dinner special'. The second time I went into the place. I asked her how big the dinner special is. She described something bigger than what I had received. When I told showed her the approximate size she said that was the lunch special. I told her I knew that. She said I must have ordered a lunch. I told her no I asked for a dinner plus as it was after 3 PM they would not have let me order a lunch. After trying to convince me that I was wrong she finally said "quite honestly we've been here for 10 years." I just told her quite honestly I don't care if you've been here for 100 years. I ordered and paid for a dinner. I received a lunch. She just said I should have sent it back with the driver. I said by the time I saw it he was gone. She said you have to check it before he leaves. The 3rd time I ordered a lunch special. She did not ask if I wanted an eggroll or cheese rangoons. I have NEVER not been asked at any place before. When I checked my food before leaving I had an eggroll. I told her she had forgot to ask. She said "we do not ask. You have to tell us if you want rangoons. If you don't we just give you an eggroll." Then she rudely said to give it back. She brought me 2 very over cooked rangoons. Also the menu says the soup is a pint or a quart. The "quart" is 3 1/2 cups. It's time to find a different place. I gave...