Little Caesars Pizza — Restaurant in San Antonio

Very disappointed, never purchasing from this location again. If I could give it zero stars I would. This was our first time ordering from Little Ceasers, typically we prefer Pizza Hut, however, we decided to give them a try. My son is lactose intolerant, which is why we use the app to specifically customize his pizza and order it with no cheese, just sauce and pepperonis. My wife and I made sure we selected the “no cheese” option, but when I picked up the pizzas I noticed his had cheese. I went back inside and explained my situation to the manager and requested to please have it remade. A simple fix...you would think. She said the order was submitted the way they made it, to which I insisted that it was incorrect and maybe an error occurred. This has happened before with Pizza Hut, who claimed the app is a separate function that they have no control at the local store level and sometimes it doesn’t relay the information correctly. I’m assuming this is what happened in this situation as well. The manager informed me she’d remake it, but I’d have to pay for it. I should not have to pay for a company error, much less be treated like an incompetent customer. I tried several times to politely state my case, but my pleads fell on deaf ears. It was a very disappointing experience, they preferred to save a couple of bucks rather than retain a potential repeating customer. This is the kind of missed opportunities that differentiate the successful franchises from mediocrity. Poor service, subpar quality,...

BE AWARE! MANAGER OF THIS STORE MIGHT BE STEALING YOUR MONEY.

On 08/26/2022 we placed an online order directly from their website. We order 4 items and received 3 so we called them to see if it was possible for them to send the missing item (that was paid for). The person attending our call, passed the phone directly to the manager who denied to send us the item but also, after asking for the refund of the product that was charged and we did not received, she refused and stated that we needed to contact doordash. ( I don’t understand why if I placed the order to them and don’t have any information from the driver).

It could be easy to refund us the money we paid for the product we DID NOT received, but she decided to keep the money.

We filed a complaint with BBB and hopefully this review helps other customers to be aware of this practice since it is not the same time they take the...

The manager there jigna was extremely rude on the phone after I called to let them know my pizza had been stolen by one of their drivers. I placed my order through their app and te driver either stole my pizza or left it without sending me a picture or ringing my bell letting it get stolen. I called them to see if they could refund me or receiver my pizza, but instead the manager told me "what do you want me to do? Buy you a pizza myself? Drive it there myself?" I said no just reorder it. She then told me "well I can make it and you can come pick it up" when I informed her I have covid and do not have a car she told me she doesn't care its not her problem and rudely hung up on me Later when I came in to the store at 7 she very rudely scoffed at every thing id asked and thre my pizza at...