McDonald's — Restaurant in San Antonio

Great management! John helped us with our order and he was exceptional! We were arriving into San Antonio in the evening, but we needed to stop to eat. We stopped at this location off of 410 and Culebra. The two lanes both had long lines. As we approached the window we were greeted kindly and professionally. Store looked clean inside and out. When we drove off to continue our trip we noticed our order was all wrong. We went back and John the lovely young gentleman (Manager) helped us with our order. He was prompt, courteous, kind and very apologetic! He made sure to get our order correct and made sure all food was hot and fresh. The presentation was beautiful just like the pics on the menu. He even carried it all out to us in a big box so that we had a huge drink/food box, especially since he knew we were traveling. I cannot express how impressed we were with his service and with his crew. It was late night, plus super super busy, but he did not hesitate nor acted upset at all. He is very professional and knows how to treat his customers. Now that's excellent customer service! That is why John is the manager here at McDonald's on 410 and Culebra; keep up the great work John, you will go very far with that attitude :) Thanks...

Me and my friends ordered an online order and paid for it. As I went there to pick it up I wanted to order for myself. Then Nik said it was completely against policy to order 2 orders in the drive thru. He was absolutely rude about it. I then came to the window which he was the one that took my order. I asked if I could speak to the manager which he then replied “I am the manager” I told him I wanted to place another order that the online order was my friends and if I could do that. He said no it’s against policy and if I wanted another order I could go back thru the drive thru. Nik gave the worst customer service I had ever experienced at a McDonald’s drive thru. I then proceeded to pull forward like he asked me to for my food. And the food was cold and was not fresh at all. This is the worst McDonald’s to go to . Save yourself and order to a different one close by. I drove to the next McDonald’s down the street and they were great! No issues, nice, and apologized for the last experience. And the food was absolutely great at the one...

Rosalinda was the manager when we came in. There was a line at the register so we waited in line to see what we wanted to order. When no one came to get the first customers order, they asked the manager. She said to the lady in a rude manner that they were only doing orders through the kiosk. Fine. Heard that. But then there was an elderly woman in line that didn't know how to use the kiosk. After we (people in line) helped the lady, she had cash. So after finally getting the manager to acknowledge us again, she finally decided that she could accept that she had to help this lady. Rude manager. And none existent help. Bad enough that it costs as much as a good fast food joint to eat here, but to be greeted so poorly is the icing on the cake. And it wasn't busy at all to warrant that kind of blatant disregard for customer service. Only reason we came here was because of the play place for my daughter. I let her run around for a little while and then bought McDonald's from closer to home. Do better Rosalinda....