Pizza Hut — Restaurant in San Antonio

I had a great first time experience when it wasn’t busy or Tuesday. Yesterday afternoon, I ordered two large pizzas, and upon receiving a notification that my order was ready, I headed over. There was a line of about 8 people standing and 6 others sitting down waiting for their orders. I checked in my order and the manager, Michael, said he’d notify me when it was ready. As everyone waited, a customer walked in and asked if they were okay to which Michael responded, “Does it look like we are okay?” The customer walked out. Another customer walked in requesting to check on the status of her order stating she had been waiting 1.5hr and they did not update her. Instead, an employee said they were going to ask for everyone to get in line and start handing out their orders (they were busy with a $2 personal pizza promo). The customer, irritated at their lack of concern for her, started yelling denouncing the injustice of having someone else receive their orders before her since she seemed to have been waiting the longest. The employee, frustrated, lashed out. The customer asked for a manager, which Michael didn’t respond to and allowed for the employee to continue in dialogue with her. I asked for an update 3x on my order before I asked if it was being worked on at all, and if I should cancel it instead. Many chose their orders canceled. I have never seen such a dire situation. There were so many things and interactions that went wrong.

Pizza Hut should not have a promotion like this without better support on the staff side or the system/que. My order alone of two pizzas was $30. People were allowed to order up to 4 personal pizzas each $2. The manager should have handled the situation better, with transparency, and addressed everyone letting them know of the situation they were in and that they might not see their order anytime soon. He should have also stepped in with the upset customer and tried to deescalate/take care of her order first. There was no system in place to try to tackle the orders. They said their system was down, and instead of verifying orders through the customer side, they just asked what they had and handed it to them without a doubt. There were people who had walked in for five minutes and walked out with their orders vs those who had been waiting over 50 minutes. I know because that’s how long I waited until I decided to cancel my order. I will be verifying that it was canceled and taking this to corporate. There were employees with their headphones on, walking around, now using gloves as they handled food (which is fine if they washed them), and not using hair/beard nets. Unfortunately, in the future I will not be ordering from this location and avoid...

I wish I could have left 0 stars, as I wouldn’t be allowed to leave a review so 1 will do for now. I placed an order for pasta and bread sticks, simple. What I was given was not so great, and had been sitting out for quite some time. Working in the food industry for over 10 years, I think I know cold food when I see it, and taste it. I called in immediately after tasting what was clearly old, cold food. I was told by the first representative that the food was just taken out, and that it was not cold. He continued to disagree no matter what I said. His last response before I discontinued the call, was “well I don’t know what to tell you.” Just wow. Then I get the I DONT KNOW HOW YOU BECAME A GENERAL MANAGER on the phone, only for her to immediately start telling me the food was made freshly and prepared by her. She also stated I wasn’t even that far from the location for it to arrive to me cold, MY POINT EXACTLY! She continued to speak over me, and disregard absolutely EVERYTHING I had to say. Being in customer service for over 17 years, I was in awe! I’ve never ever been talked to the way they’d spoken to me, and never had someone defend some pasta so die hard in my life. I don’t leave reviews, but I’m starting! To help someone else avoid the poor service and frustration you may encounter going to places such as this. Not all pizza huts, but the ones like this location with no regards to a human being they don’t know has been in radiation….which causes loss of appetite so I was very hungry when I placed the order. Fighting cancer, being away from my children…spending some of my last money because I’ve been out of work. How dare you not care about someone who you call a valued customer! I said this to say STEP BACK and realize you never know who you are treating disrespectfully, and you reap exactly what u sow! You give negative energy, expect it right back in return! Terrible, terrible service! And I hope hundreds of people read this, it would be so much worse on you if they could actually hear the audio and how this was resolved!...

Wow! ♥️🥰♥️😁😃😁♥️ ♥️😍🤩😍♥️😋😋😋♥️ AWESOME PIZZA!!!!

They must have had some Great Cooks tonight. My medium Supreme pizza was awesome! They even remembered the extra sauce. It really tasted good. Could've used a tad more flavor but it was still great!!!.

You know how some say some foods looked nothing like the advertisements, well this one did.

Pizza looked just like the pizza on TV commercial. It was beautiful and when you took a slice it was just like TV when you pick up a slice and the cheese stretches, and the slice slightly hangs on your hand.

Next time I get a pizza like this I'm taking a picture of it showing it on my review to show how beautiful it was. The best part was it was delicious!!!! . 😋

Instead of feeling lethargic after eating a bad pizza like before and not enjoying my night, this time I was able to enjoy my show, my pizza and my tummy was happy. It was a fun night. It's just not the same watching the show without a good meal. Thank you Pizza Hut.😘😘😘

I usually order a couple of containers of marinara on the side because for a while I've had their pizza a couple of times and they didn't put extra sauce I asked for and it's pretty dry and or it's just not very good and was messy looking like smashed grocery pizza.

I already don't like it when it's just a simple supreme pizza because without the tomato taste just like pizza with cheese and a little sauce. Really dry and hurts your stomach.

This time somebody rocked and made a great pizza.

Thank you for caring, for your hard work and allowing to not waste our money.

And they delivered in less than 30 minutes. It was quick and didn't have to be.

Aside from this, I feel for restaurant workers. They're overloaded and tired sometimes while numerous customers wait for orders. We must be nice waiting when its too busy for them. They matter to.

Many blessings to you pizza hut workers. Get your Xmas...