Sonic Drive-In — Restaurant in San Antonio

My boyfriend placed an order through the Sonic app while we were on our way, all we ordered was a sprite and vanilla ice cream. We got to Sonic and checked in through the app, there were a couple cars in the drive through and a few in the drive up stalls, but it definitely wasn't outstandingly busy. Multiple cars came and went through the drive through (some showed up long after we'd checked in) while we waited. We did note that the other cars in the drive up stalls seemed to be having the same issues as we were with slow service. They had two workers, a male and a female, delivering food to the stalls. The female worker was definitely walking like she had an attitude, and wasn't in a hurry at all. We noticed the truck in the stall next to us, who had arrived after us, had talked to the girl a few times. After 45 minutes of waiting my boyfriend decided to ask what was taking so long; he was probably way more polite than most would have been had they waited 45 minutes for a soda and soft serve, yet the waitress made a face and gesture like we annoyed her. She asked what our order was (a sprite and a sundae with no toppings) and went in and had it back out within 30 seconds, except she'd put chocolate sauce on the sundae and we needed it without chocolate, so we asked her for a new one. She came back out with the new one and asked "Is this right" with an attitude. At this point it was about 10:50 pm so I understand it's probably been a long day, but it's still a job, so giving attitude to customers isn't exactly the way to go about things, especially when we were more polite about it than others would've been. And I really can't imagine why it took a whole 45 minutes for a very simple order we placed ahead of time, especially when we got it in less than a minute after asking about...

This Sonic Drive-In, located on Austin Highway across from Wal-Mart, is my neighborhood Sonic. Whenever I've ordered food from here in the past, it has been cooked right, and generally came out fast. The servers who come out to bring me my order always seem kind and friendly. However, after a brief hiatus from stopping in, I was lured into ordering on the new Sonic App, which features lots of great deals, and is quite a convenience for ordering ahead. This led to me discovering that as of late this particular location has a habit of closing early, and I don't mean a few minutes, but sometimes an hour or more. In the past two weeks, both of my orders online led me to arriving to a closed location. At least on the last occasion, somebody had the courtesy to come out and tell me that they had a "family emergency". I'm willing to overlook this, since...emergencies occur. So I thought I'd give it another try, and this time, I didn't get more of an explanation then somebody coming on the speaker telling me they had just closed and then them ignoring me when I tried to explain that I had placed an online order. That's two phone calls for two different instances, just to get two refunds. I do think Sonic needs to create a backend feature which allows management to turn off online ordering, but more than that I think they need to find a different management team for this location. Something is not...

Went today for the $0.99 drinks and my cheddar bombers. They gave me 2 small drinks instead of thee medium and had me pay for my ranch. I get these bombers all the time and never been charged for the 1 container of ranch only if I wanted more than one. In a rush so I didn't drive back n complain. Came back to the same area and decided to get my daughter another Mango drink. Decided to go through drive thru. She gave me a larger drink than what I had earlier so I ask for her to show me a small. I went on to explain what I got earlier and the lady just shrugged her shoulders like idc. So I said can I get the manager number and now she wants to try and fix it. I said no because at that point we all know what happens when you complain about something and they remake it. I definitely didn't want them doing anything to my daughter drink. I dont understand why she didn't offer that when I made my initial complaint. I came to this location because the one on san pedro is trash machines are always down. Well I guess i have to find another location. I just want what I paid for and not to be charged extra for something when it comes with the order. Do better and retrain your team on what to do...