Starbucks — Restaurant in San Antonio

Today, I visited the establishment to take advantage of a coupon deal offered by the mobile application. I intended to purchase a beverage for myself and place an order for another person in my company.

When I went to the register to place my order, I provided cash as payment. At that moment, the cashier informed me about the coupon offer. I explained to her that I was unable to apply the coupon to my order through the application. She kindly asked to see my code, expressing her willingness to help resolve the issue. Upon scanning the code, she discovered that it had already been redeemed, which I confirmed as I had just placed an order for myself. The barista then suggested that the other person could place their order through their own application to utilize the coupon. I truly appreciated her assistance in this matter.

Subsequently, we proceeded to the drive-through to place the order for their beverage. Unfortunately, we encountered another issue as the coupon was not working through his application. I was then informed that my order would be taken care of at the window. When we arrived, a barista approached us and stated that I could not use the deal again since I had already placed an order inside. I tried to explain the situation, but she interrupted me and said that she would allow it this time. I asked for clarification, stating that since the person with me was different and I had used the coupon from my own app, it should not be an issue. She responded, "I'll let you this time." And walked away. I have never experienced this type of service or have been spoken to in such an aggressive way at any Starbucks.  She judged the situation without listening. If this is the standard of service I can expect at this location, I...

EVERYTIME I order from this location it’s a problem . I placed a mobile order . It said it would be ready for 3:02. I work at a restaurant 3 mins away but I waited to go in the line. It’s not 2:59 and i get to the window and say hi I’m picking up a mobile order for Kolor. “FoR WhO?!” I’m sorry color with a “k”. Um well looks like you JUST placed the order so we will need a minute to make it . (Mind you everytime I come here this is what they say). First thing first there is a LINE of cars . Secondly if I come up to the window and order my drink and I’m 3rd in line I WILL STILL GET MY DRINK 3RD IN THE DRIVE THRU. When I got to the window the manager said it’s been an ongoing problem at that location. I literally only been this location like 5 times this year. These drinks are $10 to be with all the extra. I will spend my money at the Vance Jackson location where I am ALWAYS appreciated. It’s always something with them. Mind you today she gave me the drink at 3:06 so what are we really talking about. And I showed her on my phone that it said 3:02 THEN she’s gonna say well I was just saying. Ma’am know what you are talking about before you start talking! If my drink was supposed to be ready for 3:02 and there is a long line WHY WOULD I NOT BE IN THE LINE. She just talking just to talk . Math not mathing. I don’t give a damn if I just placed the order . Give ma refund or make my drink. Yall have...

I just left this location. I always order the same drink, a refresher without ice as I do not drink it until the afternoon even though I order it in the morning. I don’t need to explain this to you though Starbucks as I am the paying customer. I have a personal cup so they have to transfer my beverage into my cup. As soon as I pulled up I notice she had put ice in my drink and brought it to her attention. She informed me they do it this way so the drink will still be cold. I order this drink 2-3 times a week and no one has EVER done this. Now keep in mind I like the fruit in my drink and if she “strains it” it’ll no longer have the fruit. She realizes this after this fact and informs me she now needs to add the fruit. When she returns she gives me my cup about 2/3 full. I ask her why the cup isn’t full. She turns around to consult with another employee, comes back and tells me if I want the cup full, I have to get the ice. What?! I told her that’s not true but I’m not going to argue with an employee. Starbucks is already charging exorbitant prices for their drinks, now you’re cheating me on top of it! There’s a Starbucks around every corner. Will never go to this location again, not worth the stupidity/hassle. I know I’m not the only person in the world who goes to a restaurant/establishment and requests no...